CS205 Long Questions

1. Explain the communication process with a diagram.

The communication process involves:

Sender: Originates the message. Encoding: Converting the idea into a message. Message: The actual content. Channel: Medium through which the message is sent. Receiver: Decodes the message. Feedback: Response from the receiver. Noise: Any disruption in the process.

2. Differentiate between verbal and non-verbal communication.

Verbal Communication: Uses words (spoken/written), e.g., meetings, letters. Non-Verbal Communication: Includes body language, facial expressions, tone, etc.

Q3. What are the barriers to effective communication?

Physical barriers · Language barriers · Psychological barriers · Cultural barriers · Semantic barriers

4. Describe types of listening.

Passive listening · Selective listening · Empathetic listening

5. Define and explain the 7 Cs of communication.

Clear · Concise · Concrete · Correct · Coherent · Complete · Courteous

Q6. What is feedback? Why is it important in communication?

Answer: Feedback is the receiver’s response to the message. It ensures message clarity and confirms understanding.

7. Explain the difference between formal and informal communication.

Formal: Follows hierarchy, official channels. Informal: Casual, often among peers or friends.

Q8. What is the role of communication in professional life?

Answer: It enhances teamwork, leadership, clarity in task assignment, and overall organizational performance.

9. Discuss types of business letters.

Inquiry letter · Complaint letter · Order letter · Sales letter · Adjustment letter

Q10. How to write an effective email?

Use a clear subject · Begin with a greeting · Be concise · Use professional tone · End with a closing

11. Define listening skills and their importance.

Answer: Listening skills allow effective understanding and response in communication, reducing misunderstandings.

Q12. What is the difference between hearing and listening?

Hearing: Passive, just perceiving sound. Listening: Active, requires focus and interpretation.

13. Describe the structure of a business letter.

Sender’s address · Receiver’s address · Subject · Salutation · Body · Closing · Signature

14. Discuss the importance of body language in communication.