ENG201 Official Handouts

Table of Contents:

Page No

LECTURE 1 ................................................................................................................................... INTRODUCTION ................................................................................................................................... 05 LECTURE 2 ...................................................................................................................................

LECTURE 3 ................................................................................................................................... READER-CENTERED WRITING...............................................................................................................17 LECTURE 4 ................................................................................................................................... AUDIENCE ANALYSIS .............................................................................................................................24 LECTURE 5 ................................................................................................................................... EFFECTIVE COMMUNICATION ...............................................................................................................26 LECTURE 6 ................................................................................................................................... DEFINING OBJECTIVES II ..................................................................................................30 LECTURE 7 ................................................................................................................................... ACCURACY, CLARITY, CONCISENESS AND COHERENCE .............................................................. 37 LECTURE 8……………………………………………………………………………………… THE SEVEN C's OF EFFECTIVE COMMUNICATION…………………………………... 43 LECTURE 9 ................................................................................................................................... THE SEVEN C’S OF EFFECTIVE COMMUNICATION II ............................................................. 48 LECTURE 10 ................................................................................................................................. THE SEVEN C’S OF EFFECTIVE COMMUNICATION III ......................................................................... 51 LECTURE 11 ................................................................................................................................. THE SEVEN C’S OF EFFECTIVE COMMUNICATION .............................................................................. 56 LECTURE 12 ................................................................................................................................. PLANNING BUSINESS MESSAGES ..........................................................................................................62 LECTURE 13 ................................................................................................................................. COMPOSING BUSINESS MESSAGES .......................................................................................................66 LECTURE 14 ................................................................................................................................. REVISING BUSINESS MESSAGES............................................................................................................72 LECTURE 15 ................................................................................................................................. MEMORANDUMS, MEETING DOCUMENTS AND PROPOSALS............................................................... 78 LECTURE 16 ................................................................................................................................. LETTERS .................................................................................................................................................. 82 LECTURE 17 ................................................................................................................................. LETTERS II............................................................................................................................................... 85 LECTURE 18 ................................................................................................................................. WRITING DIRECT REQUESTS .................................................................................................................90 LECTURE 19 ................................................................................................................................. WRITING ROUTINE, GOOD-NEWS AND GOODWILL MESSAGES ......................................................... 92 LECTURE 20 ................................................................................................................................. WRITING BAD-NEWS MESSAGES..........................................................................................................95 LECTURE 21 ................................................................................................................................. WRITING PERSUASIVE MESSAGES ........................................................................................................99 LECTURE 22 ................................................................................................................................. WRITING SHORT REPORTS...................................................................................................................101 LECTURE 23 ................................................................................................................................. PLANNING LONG REPORTS ..................................................................................................................107 LECTURE 24 ................................................................................................................................. WRITING LONG REPORTS ....................................................................................................................110 LECTURE 25 ................................................................................................................................. GENERAL REPORTS ..............................................................................................................................112 LECTURE 26 ................................................................................................................................. EMPIRICAL RESEARCH REPORT ..........................................................................................................114 LECTURE 27 ................................................................................................................................. FEASIBILITY REPORTS..........................................................................................................................120 LECTURE 28 .................................................................................................................................

LECTURE 29……………………………………………………………………………………. . PROPOSALS............................................................................................................................................130 LECTURE 30 .................................................................................................................................

LECTURE 31 ................................................................................................................................. USING VISUAL AIDS.............................................................................................................................142 LECTURE 32 ................................................................................................................................. CREATING TWELVE TYPES OF VISUAL AIDS .....................................................................................145 LECTURE 33 ................................................................................................................................. WRITING SPECIFICATIONS AND ANALYSIS REPORTS........................................................................149 LECTURE 34 ................................................................................................................................. HOW TO AVOID COMMON WRITING PROBLEMS ...............................................................................153 LECTURE 35 ................................................................................................................................. LANGUAGE REVIEW .............................................................................................................................156 LECTURE 36 ................................................................................................................................. LANGUAGE REVIEW: SENTENCES .......................................................................................................164 LECTURE 37 ................................................................................................................................. LANGUAGE REVIEW: SENTENCES II ...................................................................................................166 LECTURE 38 ................................................................................................................................. LANGUAGE REVIEW .............................................................................................................................170 LECTURE 39 ................................................................................................................................. LANGUAGE REVIEW: PUNCTUATION II ..............................................................................................173 LECTURE 40 ................................................................................................................................. LANGUAGE REVIEW: MECHANICS ......................................................................................................180 LECTURE 41 ................................................................................................................................. LISTENING AND INTERVIEWING ..........................................................................................................185 LECTURE 42 ................................................................................................................................. PLANNING AND CONDUCTING INTERVIEWS.......................................................................................189 LECTURE 43 ................................................................................................................................. GIVING SPEECHES AND ORAL .............................................................................................................195 LECTURE 44 ................................................................................................................................. GIVING SPEECHES AND ORAL PRESENTATIONS II.............................................................................201 LECTURE 45 ................................................................................................................................. REVIEW WRITTEN COMMUNICATION .................................................................................................207