ENG201 Final Term Past Paper Spring 2006

FINALTERM EXAMINATION

SPRING 2006 ENG201 - BUSINESS AND TECHNICAL ENGLISH WRITING (Session - 1 ) Marks: 50 Time: 120min

Student Name:

Center Name/Code:

Exam Date: Tuesday, August 15, 2006

make an appropriate assumption and use it to solve the problem.

6. If the whole question is not visible, students should use the scroll bar.

Question

Question Marks

Q1. How can informal communication contribute to the goals of formal organization? And in what ways it is dangerous? (15 marks)

Q2. Consider yourself as branch manager of The Bank of Punjab, The Mall Lahore. A customer has a complaint that he was not allowed to enter into your bank as the doors were closing. He has the point that he had to make an urgent and short transaction. The customer’s name is Mr. Ehsan Ali. Write an appropriate letter of adjustment to him. (10 marks)

Q3. Choose the best of the following opening paragraphs of claim letters and justify your choice by logical reasons. (5 marks)

In line with your policy on consumer satisfaction published in your recent catalogue, I am requesting a cash refund of Rs.1200/- for a toaster I purchased two weeks ago for cash. The reason I have directed this request to your office is that your department manager said such a refund would not be possible. (Written to the adjustment department manager).

Never in my life have I been treated so rudely as I was the other day in your store, by two Jerks you call employees. The way I was insulted gave me a good indication of what kind of people you’re hiring these days and the standard of your store. I’m so mad I will never go back to your store again.

In the past year I had ordered nearly Rs.5000/-in goods from your store, by mail. Two weeks ago I came there in person and bought a grey overcoat. As I was heavily loaded with packages, I asked the clerk to send the garment to me by store delivery. When the overcoat arrived, I was busy and so did not open the package until two days ago.

Q4. “Listening is the most underrated communication skill “argue by giving at least 4 arguments “for” or “against “this (10 marks)

statement to prove your stance.

Q5. Fill in the blanks with appropriate words. (1 marks)

To create a memorable speech the subject of the speech should be related to---------------.

1. (a) Government’s needs.
2. (b) Media’s needs
3. (c) Audience’s needs
4. (d) None of above

Q6. Which of the following should be essentially considered during speeches and presentations? (1 marks)

aDress

bTime

cMicrophone