ENG201 Quiz 2 Spring 2021

Eng201 spring 2021 232 mcqs · Searching file quiz 2 updated · Credit on Ornage Monkey

1. To give your readers a feeling about their welfare on your part makers the message____________.

Successful….confirm

2. Acknowledge letters are sent to a customer confirming the receipt of a/an ______.
3. Usually technical-information letters announce_______.

Technical information…confirm

Q4. Which format should be used for the information being sent inside an organization?

Memorandum…confirm

5. Customer services is the department of an organization that responds to inquiries or complaints from customers of that organization.
6. A computer programmer will write a/an ________ to gain specific information about an upcoming release of a software product XYZ Company.

Inquiry letter…..confirm

7. Your message is unlikely to succeed if your audience is left with the feeling that you have their personal welfare in mind.
8. Your message is most likely to succeed if your audience is left with the feeling that you have their personal welfare in mind.

9. Whether written or oral, positive messages begin with a clear statement of the main

10. While writing an adjustment letter the individual or the department responsible for the poor performance can be blamed.
11. While responding adjustment letters, end the letter on a _________.

Pleasant note…….confirm

12. While responding adjustment letters, reveal the good news in the first___________.

Sentence of the letter….confirm

13. While responding adjustment letter, Explain the various circumstances under which___________.

Action has been taken…..confirm

14. While responding adjustment letter, Don’t blame an individual or _____________.

A specific department…confirm

15. While responding adjustment letter, Avoid lame excuses such as “Nobody’s perfect” or___________.

Mistakes will happen….confirm

16. Use the indirect approach when the audience is.

Displeased….confirm

17. ____________ are an essential component of almost all admissions, grants, and employment processes.

References…confirm

Q18. How many BLANK LINES do we leave for a signature in a personal business letter?

3…..confirm

19. The two basic strategies to communicate bad news message are direct plan and the indirect plan.
20. __________ makes a statement of support for a candidate by assessing the applicant’s qualities and capabilities for performing a particular task.

Recommendation letters…..confirm

Q21. Which of the following elements relate to the organizing direct requests?

Main idea, necessary detail and specific action…..confirm

22. To encourage the future sale is one of the goals while answering request that

23. Whether written or oral, positive messages begin with a clear statement of the main

24. A ___________ is the information, the name of an individual, or the name of an organization that can provide details about an individual’s part track record with credit.

Credit reference…..confirm

25. Adjustment letter is a letter in answer to a ______ letter.

Complaint…confirm

Q26. Which of the following is a purpose of writing ‘ courteous close’?

27. His birthday is coming _________ next week.

Up….confirm

28. A message organized by using direct plan starts with a buffer statement.
29. One should be careful about the chances of being _______ while making a direct request.