ENG201 Solved Quiz 2 2021 by VUBuddy

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ENG201 Quiz 2 Solved

1. The two basic strategies to communicate bad news on the direct plan and the indirect plan

True

2. ___ makes a statement of support of a candidate by assessing the applicant's qualities and capabilities for performing a particular task.

recommendation letters

Q3. Which of the following elements relate to the organizing direct request?

main Idea, necessary details and specific action

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4. To increase the future Sell is one of the goals while answering request that involve no potential sale

True

5. Choose the best option

The main idea of a business message is usually

___ which is/are concisely stated.

one idea

6. An indirect organizational plan is a technical way to express bad news and help us to avoid a ___.

blunt no

7. Choose the correct option

The ----- of an order letter is to provide the vendor with detailed instruction for fulfilling and order.

Objective

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8. One of the two basic purpose of business communication is to ___ formation.

Convey

9. Adjustment letter is a letter in answer to a ___ letter the answer may either be a refusal or a grant.

Complaint

Q10. A/An ___ letter is a letter in answer to complaint letter the answer may either be a refusal are grant?

Adjustment

11. Whether written or oral ___ message begin with all clear statement of the main idea clarify any necessary details and end the with a courteous close.