ENG301 Final Term Solved Papers 6 with References

FINALTERM EXAMINATION · Spring 2010 · ENG301- Business Communication (Session - 1) · Ref No: Time: 90 min Marks: 55

Q1. Even the salutation and the complementary close have no punctuation in: (1 marks)

1. Open punctuation
2. Standard punctuation
3. Close punctuation
4. Long punctuation

Correct answer: Open punctuation

Q2. What is CD-Rom database? (1 marks)

1. It is used to put information in a form that is easy to digest
2. It is used to play computer disk
3. It is a tool used during the high level meetings
4. It is a tool to download songs

Correct answer: It is used to put information in a form that is easy to digest

Q3. A message of congratulation or commendation is much like the message of: (1 marks)

1. Condolence
2. Appreciation
3. Refusal
4. Acceptance

Correct answer: Appreciation

Q4. A letter that completes a valid contract between a buyer and a seller is called: (1 marks)

1. An order letter
2. An acknowledgement letter page 84
3. An inquiry letter
4. A sales letter

Correct answer: An acknowledgement letter page 84

Q5. Unsolicited letters are written on ADIA plan which is --------- step approach. (1 marks)

1. five
2. two
3. four 161 page
4. one

Correct answer: four 161 page

Q6. -------------- reports are usually short messages with natural, casual use of language. (1 marks)

1. Conference
2. Periodic
3. Informal page 124
4. Formal

Correct answer: Informal page 124

Q7. ------------is often used when sending information to a reader outside your organization. (1 marks)

1. Letter page 127
2. Memo
3. Minutes
4. Application

Correct answer: Letter page 127

Q8. For a good communicator, it is important to predict how the customer will respond and this aspect is called: (1 marks)

1. Perception
2. Perfection
3. Personality
4. Practice

Correct answer: Perception

: Perception: They are able to predict how you will receive their message

Q9. There are ---------------- negotiation strategies. (1 marks)

1. Two
2. Three
3. Four page 186
4. Five

Correct answer: Four page 186

win-win win-lose lose-win lose-lose

Q10. How many types of power are in negotiation? (1 marks)

1. Five page 188
2. Seven
3. Six
4. Four

Correct answer: Five page 188

Expert Referent Coercieve Reward Consutalncy

Q11. Which is an active process of receiving aural stimulus? (1 marks)

1. Listening page 192
2. Thinking
3. Talking
4. Silence

Correct answer: Listening page 192