ENG301 Quiz 3 Set 3

Q1. The term of payment is a/an _______ for extending the credits.

1. estimation
2. guideline
3. goal
4. evaluation

Correct answer: guideline

Q2. Choose the correct option in the following.

Material kind given in exchange or a promise of future

payment in lieu of goods/services is called_________.

A. none of the above

B. credit C. debt D. no profit no loss deal

Q3. The desperate attitude assumes that most people will be reluctant to pay.

1. True
2. False

Correct answer: True

Q4. Fill in the following blank with the most suitable option:

To get money is also a _________ of collection

letters.

A. purpose

B. theme C. project D. conclusion

Q5. When a company responds favourably to a customer’s claim, the response is called an/a _____.

1. adjustment
2. purpose statement
3. variation
4. regulation

Correct answer: adjustment

Q6. Write a claim letter as soon as possible after the problem has been ---------------------.

1. Identified
2. Written
3. Told
4. Explained

Correct answer: Identified

Q7. Unwillingness to pay that which is owed according to the ________ reporting

agencies is another reason for refusing credit.

A. credit

B. progress

Q8. Delivery of incorrect merchandise is the most common cause of _____________ .

1. adjustment
2. claim
3. set
4. inquiry

Correct answer: claim

Q9. A Promise of future payment in cash or kind given in exchange for goods or service is called …………..

1. Dividend
2. Credit
3. Cash
4. Debit

Correct answer: Credit

Q10. To say no tactfully is one ____________ of credit-refusal letter.

1. group
2. objective
3. type
4. goodwill

Correct answer: goodwill