- Type
- Midterm past paper
- Course
- HRM624 Conflict Management
- Size
- PDF 294 KB
- Updated
- 23 Oct 2026
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Text from pages 1, 2, 3 of 52. Download the file for all 52 pages.
Who said that “It is essential to the sanity of mankind that each should think the other crazy…”?
Neil Johnson Hillarie Belloc
Emily Dickinson
In a conflict diagram conflict is indicated by ________ with the parties at both ends.
Circles Straight lines One-tailed arrows
A double ended block arrow
______________ allows the user to choose the best blueprint and the best tools to handle a conflict well.
Conflict diagnosis
Commercial conflict Conflict resolution Systematic conflict
(Page 23) Conflict diagnosis allows the user to choose the best blueprint and the best tools to handle a conflict well.
Which of the following provides a rigorous and clear framework for understanding and appreciating the multiple facets of any conflict?
Commercial conflict Conflict resolution
Conflict diagnosis
Systematic conflict (Page 23) Conflict diagnosis provides a rigorous and clear framework for understanding and appreciating the multiple facets of any conflict.
Of the three levels of trust, ________ trust is the highest level of trust.
Calculus-based Experience-based Knowledge-based
Identification-based
(Page 70) The highest level of trust is identification-based trust.
Which type of trust is founded on information?
(Page 69) The second level of trust is known as knowledge based trust. It is on one disputant’s knowledge and understanding of the other disputant.
(Page 70) Trust based on knowledge of the other person’s habits, traits, attitudes, principles, and values
The origin of knowledge-based trust is/are:
Being well acquainted with one another Intimate & well-functioning family relationships Investigation & research or a long-term relationship
Trust, based on a calculation, comparing the costs and benefits of creating and sustaining a relationship with the costs and benefits of severing it, is the form of which type of trust?
Calculus-based trust takes deterrence a step further. This form is grounded not only in the fear of punishment for violating trust, but also in the rewards for preserving it. Trust is based on a calculation— comparing the costs and benefits of creating and sustaining a relationship versus the costs and benefits of severing it
%20Resources/comp10_TrustInRelationships.pdf
In which type of trust the control of another person’s behavior is central?
Control of another person’s behavior is central to calculus-based trust (CBT).
%20Resources/comp10_TrustInRelationships.pdf
Business relationships are made up of all of the following components EXCEPT:
Balanced, neutral fact-finding & evaluation Restraint of emotional expression Explicit, detailed agreements
Informality
(Page 72)
A business relationship has following components.
- Explicit and detailed agreements
- Formal, preferably written communication
- No sharing of emotion
- Balanced, neutral assessment methods
A conflict revolving around two people perceiving the same event like "an accident" differently is known as ________.
Resource conflict
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