MGT211 Theme 5 by LGWT

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%20Send%20me%20Group%20Link · MGT211 - Theme 5: Operations Management · Part A: Introduction to Operations Management (OM)

Q1. Operations Management (OM) is primarily concerned with:

1. Selling products to customers
2. Designing and overseeing the process of transforming inputs into outputs
3. Hiring employees only
4. Managing bank accounts

Q2. The main goals of Operations Management include all EXCEPT:

1. Efficiency (reducing waste)
2. Quality maintenance
3. Maximizing shareholder dividends directly
4. Customer Satisfaction

Q3. Which functional area ensures that "goods and services are produced efficiently and cost-effectively"?

1. Marketing
2. Operations Management
3. HR
4. Finance

Q4. "Six Sigma" is a concept related to:

1. Marketing Strategy
2. Quality Management and minimizing defects
3. Employee Hiring
4. Accounting

Q5. "Just-in-Time" (JIT) inventory system aims to:

1. Increase inventory costs
2. Reduce storage costs by receiving goods only when needed
3. Store goods for 5 years
4. Delay production

Q6. ERP stands for:

1. Enterprise Resource Planning
2. Efficient Resource Production
3. Electronic Retail Process
4. Employee Retention Plan

Q7. Which of the following is an "Input" in a bakery?

1. The final cake
2. Flour, Sugar, and Eggs
3. Customer feedback
4. Delivery truck

Q8. The "Transformation Process" involves:

1. Buying the product
2. Converting inputs (raw materials) into outputs
3. Selling shares
4. Marketing ads

Q9. "Feedback" in the production process is used to:

1. Ignore customers
2. Improve efficiency and quality based on evaluation
3. Increase waste
4. Stop production

Q10. Operations Management helps in "Capacity Planning", which means:

1. Deciding how many employees to fire
2. Determining how much production the facility can handle to meet demand
3. Planning the office party
4. Deciding the color of the logo

Part B: Production Processes & Types

Q11. Which type of production involves making "Custom-made" or unique goods (e.g., designer furniture, tailored suits)?

1. Mass Production
2. Continuous Production
3. Job Production
4. Batch Production

Q12. Making goods in "Groups" or limited quantities (e.g., bakery items, medicines) is called:

1. Job Production
2. Batch Production
3. Flow Production
4. Mass Production

Q13. "Mass Production" is characterized by:

1. Unique items
2. Large-scale, standardized output (e.g., smartphones, cars)
3. Non-stop 24/7 operation
4. Hand-made items