MGT503 Final Term 15 Solved Papers by Adnan Awan

Spring 2010 · Time: 90 min · Marks: 69

Q1. ( Marks: 1 )

The bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches?

1. Management science
2. Operations management
3. Total quality management
4. Contingency perspective

Correct answer: Contingency perspective

Q2. ( Marks: 1 )

The culture of an organization is largely determined by:

1. Top management
2. Employees
3. Stockholders
4. The company founders

Correct answer: Top management

Q3. ( Marks: 1 )

Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture?

1. Attention to detail
2. People orientation
3. Outcome orientation
4. Aggressiveness

Correct answer: Outcome orientation

Q4. ( Marks: 1 )

An individual’s personal beliefs regarding what is right and wrong or good and bad is called:

1. Ethics
2. Values
3. Norms
4. Rituals

Correct answer: Ethics

Q5. ( Marks: 1 )

EU, NAFTA, FTAA and ASEAN are examples of:

1. Regional trade alliances
2. Foreign airlines
3. Soccer teams in Europe
4. New multinational corporations

Correct answer: Regional trade alliances

Q6. ( Marks: 1 )

Which one is the final step in the decision-making process:

1. Evaluating the decision
2. Recognizing the decision
3. Evaluating the alternatives
4. Implementing the decision

Correct answer: Implementing the decision

Q7. ( Marks: 1 )

All of the following are the assumptions of rational decision making EXCEPT:

1. Alternatives are known
2. Possible outcomes known
3. Optimal decision is possible
4. Information is unknown

Correct answer: Information is unknown

Q8. ( Marks: 1 )

Which of the following is a variation of the electronic meeting that links media from different locations?

1. E-commerce
2. The Delphi technique
3. E-Brainstorming
4. Video conference

Correct answer: Video conference

Q9. ( Marks: 1 )

Mission Statement of Johnson & Johnson is: “We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products” This statement shows which of the following attributes of mission statement?

1. Location
2. Customers
3. Self concept
4. Desired public image

Correct answer: Desired public image

Q10. ( Marks: 1 )

Operational plans are normally associated with which of the following organizational level?

1. Global level
2. Corporate level
3. Business level
4. Functional level

Correct answer: Business level

Q11. ( Marks: 1 )

Which of the following is a primary benefit of MBO?

1. Avoid competition
2. Resistance against new entrance
3. Improve employee motivation
4. Increase resources

Correct answer: Improve employee motivation

Q12. ( Marks: 1 )

In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially?

1. Dogs
2. Question mark
3. Star
4. Cash cow

Correct answer: Question mark

Q13. ( Marks: 1 )

Which of the following organization is responsible for the development of small business in Pakistan?

1. SMEDA
2. BISE
3. ICMA
4. PCSIR

Correct answer: SMEDA

Q14. ( Marks: 1 )

Employees with more training and experience are able to work with less direct supervision which is the characteristics of which of the following?

1. Wide span of control and a flatter organization
2. Violates Fayol’s principle of chain of command
3. A highly centralized organization
4. Very narrow span of control and more levels of managers

Correct answer: Very narrow span of control and more levels of managers

Q15. ( Marks: 1 )

Maslow's hierarchy of needs theory proposes that every person has a hierarchy of:

1. Four needs
2. Five needs
3. Three needs
4. Six needs

Correct answer: Five needs

Q16. ( Marks: 1 )

Which of the following theory points out that the individual has to be rewarded with something that he or she values?

1. Herzberg’s theory
2. Expectancy theory
3. Equity theory
4. McClelland’s goal setting theory

Correct answer: Equity theory

Q17. ( Marks: 1 )

Which of the following is a major drawback of written communication?

1. Lack of feedback
2. Lack of precision
3. Less well thought out
4. Lack of verifiable permanent record

Correct answer: Less well thought out

Q18. ( Marks: 1 )

The process in which a sender manipulates information so the receiver will see it more favorably, is called:

1. Filtering
2. Selective perception
3. Noise
4. Information overload

Correct answer: Filtering

Q19. ( Marks: 1 )

Control that prevents anticipated problems is called:

1. Feed forward control
2. Concurrent control

Correct answer: Feed forward control