MGT510 Final Term Quiz by Shahzad Sadiq

What does the transcendent view imply for high quality?

It is something everlasting

It is something timeless and enduring

It is something priceless It is something perfect

Taguchi suggested that loss in a process is increased with increase in which of the following?

Specifications Standards Competition

Variability

The products manufactured during 1800s were unique. How quality was ensured in this era?

Through renovation

Through inspection

Through calculation Through repair

Which of the following is typically viewed to lie between fully vertically integrated firms?

Supply chain management

Production chain management Value chain management Demand chain management

The majority of advertisers appeal the public on the basis of which of the following?

Quality of product

Quality of staff Inferiority of product Inferiority of service

Which of the following models value stability?

What is the relationship between Ishikawa and Deming?

Son and father Nephew and uncle

Student and teacher

Grandson and grandfather

Which of the following was developed by Motorola to improve its processes by minimizing defects?

ISO 9000

Six sigma

QS 9000 TQM

What was the primary concern of managers during 1980s?

Detection

Strategic impact

Control Coordination

You can ask direct questions to quiet people and try to control talkative people", for which of the following purpose?

Mobilizing the group

Keeping the group focused Restating purpose Starting punctually

Some organizations emphasizes the use of quality tools but failed to do which of the following?

Focus on what is truly important to the distributors

Incorporate continuous improvement efforts

Make fundamental changes in their processes and culture Focus on what is truly important to the customer

Learn how to tell when nothing can be gained from further discussion. This refers to which of the following discussion skills in meetings?

Acting as gatekeepers

Asking for clarification Testing for consensus

Which of the following models has the viewpoint that change and learning are valued in themselves?

Marketing research carried out to know whether the particular area should be covered in this course. What the course instructor should develop?

The course meeting requirements of the university

The course meeting requirements of the instructor The course meeting requirements of the students The course meeting requirements of the bookseller

Which of the following statements is TRUE about Deming‟s philosophy?

It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes

Quality is either or not present in the whole organization; that quality is

the responsibility of everyone in the organization

Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis Increasing loss, for the producer, the customer, and society, associated with increasing