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MGT510 Quiz 1 May 2026

Total Quality Management (alt. code=MGMT510) PDF 35 KBUpdated 23 Oct 2026
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Quiz MGT510 Quiz 1 May 2026 PDF 35 KB
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Type
Quiz
Course
MGT510 Total Quality Management (alt. code=MGMT510)
Size
PDF 35 KB
Updated
23 Oct 2026
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Text from pages 2, 3, 4 of 5. Download the file for all 5 pages.

Question:

Fear in work manifests in all of the following ways, EXCEPT:

A. Fear of failure B. Fear of change C. Fear of reprisal

D. Fear of known

Copied: 5/12/2026, 11:45:13 AM

Question:

Total quality views the enterprise as a system of which of the following options?

  1. Strategic processes
  2. Managing processes
  3. Interdependent processes
  4. Dependent processes

Correct answer: Interdependent processes

Copied: 5/12/2026, 11:45:54 AM

Question:

Total quality management is an organization wide process that is based on which of the following?

  1. Best use of the organizational resources
  2. Define internal and external customers
  3. All of the given options
  4. Organizational flexibility

Copied: 5/12/2026, 11:46:14 AM

Question:

Which of the following forms the basis of TQM as an organization wide process?

  1. Not using the resources of the total organization properly
  2. Not measuring continuous improvement
  3. Organizational flexibility and response to change
  4. Not bound in business relationships

Correct answer: Organizational flexibility and response to change

Copied: 5/12/2026, 11:46:36 AM

Question:

Who is known as a father of modern-day statistical quality control?

  1. Juran
  2. Crosby
  3. Deming
  4. Shewhart

Correct answer: Shewhart

Copied: 5/12/2026, 11:46:54 AM

Question:

Which one of the following quality leaders said that quality is “fitness for use”?

  1. Ishikawa
  2. Philip
  3. Crosby
  4. W. Edwards Deming
  5. Joseph M. Juran

Correct answer: Joseph M. Juran

Copied: 5/12/2026, 11:47:14 AM

Question:

What is the relationship between Ishikawa and Deming?

  1. Nephew and uncle
  2. Student and teacher
  3. Grandson and grandfather
  4. Son and father

Correct answer: Student and teacher

Copied: 5/12/2026, 11:47:35 AM

Question:

What was the role of quality professionals during 1950s?

  1. Quality measurement, quality planning, and program design

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