BNK603 Final Term Past Papers Spring 2011

Spring 2011

17th July, 2011

Total MCQ= 46

Q47. Discuss the reasons why banks are giving importance to “know your customer”

Q48. What benefits do the companies achieve by combining the risk appetite statement components?

Q49. What questions do the managers address when gauging the service offering element in diagnosing the service design?

Q50. The bank needs to maintain and establish customer trust. Deloitte has suggested some attributes of trust. Explain these attributes briefly.

Q51. How banks can bring change in technological deficient retail banking

Q52. What problems the base of the economic pyramid is facing in terms of participation in the formal sector?

Q53. What should be the attributes for the effective ERM reporting in a bank?

Q54. Why the Credit Administration Department is established?

Q55. What necessary should the bank take in response to increasing alternative face to face activity?

Spring 2011

Paper Pattern: MCQ’s 46

Subjective 04 (3 Marks) Subjective 05 (5 Marks)

3 Marks Questions:

Q1. What are the impediments of Market?

Q2. Why companies use the qualitative analysis?

Q3. How the Front line staff can be helpful in improving customer experience?

Q4. How responsibilities of consumer trust council for improving an organization- wide variable of consumer trust?

5 Marks Question:

Q5. Why traditional banks and money lenders are significantly over engineered for need of consumer in emerging markets?

Q6. What are the supporting factors for revolutionalize the accessibility of financial services to the base of Economic Pyramid in Pakistan?

Q7. What are the attributes for effective ERM reporting in Bank?

Q8. What is a structure of Credit Risk?

Q9. What are the associates to marketing of Credit Cards as provided by State Bank of Pakistan?

Spring 2010

Shared by Syed Abid Shah

1. Role of groups in credit risk management (3)
2. To whom the credit risk department gives support (3)
3. Attributes of an effective ERM report. (5)
4. 20/20 customer experience (5)
5. Give reasons of trend in declining in client relationship with bank and the solutions (5)
6. Change Management in service design
7. Recovery / Collection process
8. Documentation of housing finance