ENG301 Final Term Past Papers

FINALTERM EXAMINATION · Spring 2009 · ENG301- Business Communication (Session - 3)

Solved by (vuZs Solution Team) Tariq Mahmood

Q1. As good-news plan is similar to direct-request plan, so is persuasive plan to------ ----- plan. (1 marks)

1. Good news
2. Bad news
3. Pleasant news
4. Moderate news

Correct answer: Bad news

Ref: Basic Organizational Plans As good-news plan is similar to direct-request plan, so is persuasive plan to badnews plan.

Q2. Unsolicited letters are written on ADIA plan which is --------- step approach. (1 marks)

1. Five
2. Two
3. Four
4. One

Correct answer: Four

Ref: One way to organize persuasive messages is the AIDA plan, which is of four stages:

1. Attention 2. Interest 3. Desire 4. Action

Q3. In circular letters personal interest is created by using the word -----------------. (1 marks)

1. You
2. Our customers
3. Everybody
4. Dear customers

Correct answer: You

Ref: Make the letter as personal as possible by addressing each letter to a particularly person, by name if you know it. Use dear Mr. Atif Faheem instead of

Never use the plural form for the salutation – remember, one recipient will read each individual letter. Create the impression of personal interest by using you, never our customers, all customers, our clients, everyone.

Q4. --------------- is a group of people who are appointed to solve a specific problem. (1 marks)

1. A standing committee
2. A committee
3. A task force
4. A help desk

Correct answer: A task force

Ref: A task force is a group of people who are appointed to solve a specific problem; when they make their recommendation on the ‘task’ assigned to them, the task force is disbanded.

Q5. A ------------------is a cross between interoffice memo and a formal report. (1 marks)

1. Memo report
2. Analytical memo report
3. informational memorandum report
4. feasibility report

Correct answer: Memo report

Ref: Types of Reports A memo report is a cross between interoffice memo and a formal report

Q6. -----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. (1 marks)

1. Periodic reports
2. Formal reports
3. Progress reports
4. Conference reports

Correct answer: Periodic reports

Ref: Periodic Reports They are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.

Q7. ------------------- reports are usually short messages with natural, casual use of language. (1 marks)

1. Conference
2. Periodic
3. Informal
4. Formal

Correct answer: Informal

Ref: Informal reports are usually short messages with natural, casual use of language. The internal memorandum generally can be described as an informal report.

Q8. Letter reports are of ----------- types: (1 marks)

1. four
2. two
3. three
4. five

Correct answer: two

Ref: Letter reports are of two types:

1. Informational Letter Reports
2. Analytical Letter Reports

Q9. Which approach is the most common way to organize a resume? (1 marks)

1. Functional
2. Chronological
3. Analytical
4. Job oriented

Correct answer: Chronological

Ref: The chorological approach is the most common way to organize a resume, and many employers prefer it.

Q10. Personal space varies according to: (1 marks)

1. Situation
2. Culture, status
3. Medium
4. Channel

Correct answer: Culture, status

Ref: Personal space varies according to:

• Gender
• Status
• Roles
• Culture

Q11. Which type of interview is less formal and unstructured? (1 marks)

1. Situational Interview
2. Structured Interview
3. Opening-ended interview
4. Casual interview

Correct answer: Opening-ended interview

Ref: Opening-ended interview is less formal and unstructured. In an open-ended interview, the recruiter encourages the candidate to speak freely.

Q12. BATNA stands for : (1 marks)

1. Better acknowledged to narrative agreement.
2. Best approach to a non related assignment.
3. Best alternative to a negotiated agreement
4. Best approach to a narrative agreement

Correct answer: Best alternative to a negotiated agreement

Ref: BATNA stands for the ‘best alternative to a negotiated agreement.’ If the