ENG301 Final Term Quiz 3 File 3 July 2023 by Miss Mehwish

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Q1. To say no tactfully is one ____________ of a credit-refusal letter.

1. objective
2. group
3. goodwill
4. type

Correct option: c) goodwill

Q2. Which of the following cannot be used for obtaining credit information?

1. Markets
2. Commercial agencies
3. Financial statements
4. Banks

Correct option: a) Markets

Q3. The _________ of a collection letter wants to get the money owed and maintain goodwill.

1. writer
2. receiver
3. owner
4. sender

Correct option: d) sender

Q4. Resolving customers' claims should be done ____.

1. tactfully
2. fairly
3. quickly
4. all of the above

Correct option: d) all of the above

Q5. In a letter refusing adjustment, the point of view of the reader should be ------------.

1. ignored
2. opposed
3. supported
4. refused

Correct option: b) opposed

Q6. In circular letters, personal interest is created by using the word -----------------.

1. dear customers
2. you
3. everybody
4. our customers

Correct option: b) you

7. Mark the following as True or False.

The circular letters should be brief. a) True b) False

Correct option: a) True

Q8. Memos are used to communicate with other employees that may be located in _________.

1. the same office
2. the same building
3. a branch office many miles away
4. all of the above

Correct option: d) all of the above

Q9. The final letter in the collection series, when all efforts have failed, threatens to turn the matter over to a _______________.

1. Foreign agency
2. Collection agency
3. Security agency
4. Investigation agency

Correct option: b) Collection agency