ENG301 Midterm 16 Past Papers

Fall 2009

Q1. Even the salutation and the complementary close have no punctuation in: (1 marks)

1. Open punctuation
2. Standard punctuation
3. Close punctuation
4. Long punctuation

Correct answer: Open punctuation

Q2. What is the top most quality of a business executive? (1 marks)

1. Effective communicator
2. Good personality
3. Hardworking
4. Skill to manage the things

Correct answer: Effective communicator

Q3. What is CD-Rom database? (1 marks)

1. It is used to put information in a form that is easy to digest
2. It is used to play computer disk
3. It is a tool used during the high level meetings
4. It is a tool to download songs

Correct answer: It is used to put information in a form that is easy to digest

Q4. An exchange of information within an organization is called: (1 marks)

1. Internal communication
2. External communication
3. Horizontal communication
4. Vertical communication

Correct answer: Internal communication

Q5. What is the more formal way of communication? (1 marks)

1. Written communication
2. Oral communication
3. Non-verbal communication
4. Effective communication

Correct answer: Written communication

Q6. Selecting some details and omitting others is a process called: (1 marks)

1. Abstracting
2. Extracting
3. Attracting
4. Fascinating

Correct answer: Abstracting

Q7. A receiver‟s attitude towards a message can determine whether it is: (1 marks)

1. Accepted
2. Rejected
3. Accepted or rejected
4. Mixed response

Correct answer: Accepted or rejected

Q8. In _______ characteristics such as body shape, body odors and skin color are included. (1 marks)

1. Mental
2. Physical
3. Spiritual
4. verbal

Correct answer: Physical

Q9. Artifact objects are used in which type of messages? (1 marks)

1. verbal
2. Non-verbal
3. Written
4. Oral and written

Correct answer: Non-verbal

Q10. Personal space varies according to: (1 marks)

1. Situation
2. Culture, status
3. Medium
4. Channel

Correct answer: Culture, status

Q11. For writing an effective business message, there are __________ planning steps. (1 marks)

1. seven
2. five
3. two
4. three

Correct answer: five

Q12. If you have bad news,how can you begin your message? (1 marks)

1. With buttering.
2. With flattery.
3. With buffer
4. With confidence

Correct answer: With buffer

Q13. following things should we do? (1 marks)

1. Accept cultural differences
2. Studying your own culture
3. Learn about other cultures