ENG301 Midterm Solved Papers 2010 by Afaaq Shani and Adeel

Q1. The essence of---------------is making a sale. (1 marks)

1. Persuation
2. Inquiry
3. Concession
4. Sale

Q2. An effective way of maintaining communication with employees is to monitor: (1 marks)

1. Feedback
2. Behavior
3. Environment of the company
4. Situation

Correct answer: Behavior

Q3. Personal space varies according to: (1 marks)

1. Situation
2. Culture, status
3. Medium
4. Channel

Correct answer: Culture, status

Q4. A machine scans a printed page, converts it to a signal, and transmits the signal over a telephone line to a receiving machine. Although they have been available for many years, until recently they were slow and expensive. (1 marks)

These are called:

1. Groupware
2. Teleconferencing
3. Faxes
4. Voice Mail

Correct answer: Faxes

Q5. AIDA plan stands for: (1 marks)

1. Attention, Interest, Desire, Action
2. Authority, Interest, Disclose, Accuracy
3. Accuracy, Internal, Diction, Attention
4. Action, Interest, Desire, Authority

Correct answer: Attention, Interest, Desire, Action

Q6. When your message contains all the facts, the reader or the listener needs, it is (1 marks)

called:

1. Complete
2. Considerate
3. Courteous
4. Clear

Correct answer: Complete

Q7. Which one is not related to close paragraph? (1 marks)

1. Make Action
2. Keep Last Paragraph Concise and Correct
3. End on a Positive, Courteous Thought
4. Make a refusal statement

Correct answer: Make a refusal statement

Q8. Which of the following parts are related to business letters? (1 marks)

1. Heading
2. Date
3. Inside address, salutation
4. All of the above

Correct answer: All of the above

Q9. Clarity is achieved in part through a balance between (1 marks)

1. Precise and familiar language
2. Complex and difficult language
3. Easy and simple language
4. Rough and tough language

Correct answer: Precise and familiar language

Q10. Advancement in technology has brought changes in the business market. (1 marks)

Which one is not correct from the following:

1. increased demand of things.
2. made communication easy.
3. increased market competition.
4. ignored local markets.

Correct answer: ignored local markets.

Q11. Write down names of standard parts of a business letter. (2 marks)

Heading, date, inside address, body, salutation, complementary close, signature and reference section

Q12. Which points should be kept in mind while writing get-well soon and sympathy letters. (2 marks)

Answer: When a personal friend or a business collegue is ill, a letter from you is welcome. If the illness is not serious and recovery is expected, a humorous get-well card or a cheerful, happy letter can be written. If the illness is serious or the person is getting over a major operation, the the