ENG301 Midterm Solved Paper 2

ENG301 - Business Communication

Q1. Before writing a message, which of the following steps are necessary for effective communication? (1 marks)

efine the purpose of the message naly e your audience – readers or listeners, outline – organi e – your message hoose the ideas to include, collect all the facts to ac up these ideas ll o the a o e

Q2. In order to understand ver al and nonver al communication which of the following things should we do? (1 marks)

ccept cultural differences tudying your own culture earn a out other cultures ll o the a o e

Q3. Which one is the aspect of life styles of the country? (1 marks)

osition of the family ocial an economic le els Business hours ll the a ove

Q4. It is that part of language associated with ut not involving the word system It consists of the voice qualities and vocali ations that affect how something is said rather than what is said (1 marks)

elect one which is true from the followings inesics ehaviour Paralan ua e ro imity rtifacts

Q5. Which one is not the component of communication process from the followings? (1 marks)

ender encoder, essage, medium, eceiver decoder, feed ac s u io - isual an technolo ical

Q6. Messa e (1 marks)

Communicator u ience s “sen er” Noise as “recei er” This model represents which theory of communication? ocial environment theory eneral theory hetorical theory Electronic theor

Q7. formal style is characteri ed y more------------ sentences simple (1 marks)

com le easy short

Q8. ll seven ’s can e applied to: (1 marks)

1. Oral and written communication

Written and non ver al communication Oral and ver al communication E ecti e usiness communication

Q9. In which communication e pressions are not encoded in words? Non (1 marks)

- er al er al Written er al and written

Q10. n effective way of maintaining communication with employees is to monitor: (1 marks)

1. Feed ac
2. Beha iour
3. Environment of the company
4. ituation

Q11. Please choose one ---------------- type of flow ta es place etween peers in organi ations in order to solve pro lems (1 marks)

1. Horizontal
2. ownward
3. Upward
4. ircular

Q12. In refusal letter, at which place do we give e planation of the refusal? (1 marks)

1. Beginning
2. Mi le
3. End
4. Between eginning and middle

Q13. Please choose one -----------allows several people to use software at the same time to create documents, eep trac of projects (1 marks)

1. oftware
2. Grou ware
3. E-mail
4. Networ

Q14. person should follow which one of the the following characteristics while writing an email? (1 marks)

Concise clear an olite er ose, rude and harsh Impolite and having negative tone oderate

Q15. Even the salutation and the complementary close have no punctuation in: (1 marks)

1. O en unctuation
2. tandard punctuation
3. lose punctuation
4. ong punctuation

Q16. - --------------- is a printed paper with the name and address of a person or organi ation (1 marks)

1. Letterhea
2. etter pad