ENG301 Past Papers Last 10 Years with References

FINAL TERM EXAMINATION Spring 2009

Communication is a process of transmitting and receiving_________________ message.

Verbal and non verbal

Verbal and oral
Written and oral
Written and non verbal Ref: Components of communication Communication is a process of transmitting and receiving verbal and nonverbal message. Communication is considered effective when it achieves the desired reaction or response from the receiver. Simply stated, communication is a two-way process of exchanging ideas or

------------------- is often effective for getting a motivational message out to a large number of people.
Groupware

Videotape

Software
Teleconferencing Ref: Oral communication may take the form of

• staff meeting reports, face to face discussions,
• presentations, audio tapes, telephone chats,
• teleconferences, or videotapes

Research Proposal is one kind of proposal and other one is:
Solicited proposal
Unsolicited proposal

Business Proposal

Marketing Proposal Ref: Kinds of Proposal

• Research Proposal
• Business Proposal

While sending the message, you are__________

decoder

encoder

decoder and encoder
initiater Ref: Sender / Encoder

• While sending a message, you are the “encoder”, the writer or

speaker, depending on whether your message is written or oral.

Solicited Sales letters are written:

In response to an inquiry

To increase marketing of a product
To persuade buyer to buy a product
To sell a product or service Ref: Solicited sales are the letters that you write in response to an inquiry. With these letters, the organization has one central goal: to get responses quickly to someone’s request for information, use the direct plan for the solicited letter.

approach.
five
two

four(page 161)

one

Written summary of a business meeting is called:

Minutes

Motion
Circular
Agenda Ref: Minutes: written summary of a meeting’s business

The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well.
chairman

presiding officer

advisory
manager

Ref: Usually the minutes are signed by the person who took them and sometimes by the presiding officer as well. Minutes are usually duplicated, and copies are sent to each person present at the meeting and to other designated officials. Lets look at the minutes of a meeting.

What is a structured, written summary of a person’s education, employment background, and job qualifications?

Bibliography
Synopsis

Resume

Index Ref: Analyze your purpose and audience A resume is a structured, written summary of a person’s education, employment background, and job qualifications. Resume is a form of advertising. It is intended to stimulate an employer’s interest in your.

Which approach is the most common way to organize a resume?

Ref: The chorological approach is the most common way to organize a resume, and many employers prefer it.

What is the purpose of writing a follow-up letter to an organization?

To show your interest in working for the organization.
To decline the offer of the organization.
To ask for information.
To represent organization’s attitude Ref: If your application letter and resume fail to bring a response within a month or so, following up with a second letter to keep your file active. This follow-up letter also gives you a chance to update your original application with any recent job-related information.

An applicant should show interest in the job during the which stage?
Screening stage

Selection stage

First stage Ref: Best approach during this selection stage on interviews is to show interest in the job, related your skills and experience to the organization’s needs, listen attentively, ask insightful question, and display enthusiasms.

In which interview, recruiters see how does a candidate handle himself under pressure?

Stress Interview

Video Interviews
Structured Interviews Ref: Perhaps the most unnerving types of interview is the stress interview. Stress interviews help recruiters see how you handle yourself under pressure. See how well a candidate handles stressful situations. During a stress interview, you might be asked pointed questions designed to irk or unsettle you.

How many types of power are in negotiation?

Five
Seven
Six
Four Ref: Five types of workplace power . control over resources gives them power hat is acknowledged

• Expertise power people with more skill and strength than others

have to them;their colleagues

• Reward power is exerted by someone who has control over resource

desire by others. Such as

• Coercive power is exerted by those who use their authority or any

force, emotional or physical,

• Consultative power is exerted by someone who seeks information,

considers other’s advice and make plans with others

---------------is exerted by someone who can influence and manipulate behaviour.

Consultative power
Expertise power

Reward power

Legitimate power Ref: Reward power is exerted by someone who has control over resource desire by others. Such as person can influence and manipulate behaviour

Best alternative to a negotiated agreement (page-191)

Which tests are designed to check competency or specific abilities of a candidate, needed to perform a job?

Psychological tests
Drug tests

Job skills tests (page-170)

General tests

According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?

First 30 seconds
60 to 90 seconds

30 to 60 seconds (page-172)

40 to 50 seconds

A ----------------section of thesis can contain a flow chart which summarizes the way in which various processes involved in the project fit together.
rationale

methodology

discussion
analysis A methodology section can contain a flow chart which summaries the way in which the various processes involved in the project fit together

There are---------- research methods that are typically used in educational research.

Three
six
Five
Two In general, five methods are typically used in educational research

I. In APA format, If you are directly quoting something in your research paper from an other work, you will need to include the author's last name, year of publication, and the -- --------------- for the reference
author’s birth date

page number

name of book
title page Reference from handouts

If you are directly quoting from a work, you will need to include the author, year of publication, and the page number for the reference (preceded by "p."). Introduce the quotation with a signal phrase that includes the author's last name followed by the date of publication in parentheses"

It is that part of language associated with but not involving the word system. It consists of the voice qualities and vocalizations that affect how something is said rather than what is said. Select one which is true from the followings.

Kinesics behaviour

Paralanguage (page -16)

Proximity
Artifacts

Which one is the aspect of life styles of the country?

All the above (page-33)

This form is named so because inside address, salutation and paragraphs are blocked not indented in this form. If plain paper is being used, heading, date, complimentary close and signature are typewritten at the horizontal centre of the page. They are placed so that they end near the right hand margin.

Match the above with one of the followings:

The Block-form / Modified – Block (page-52)

Full-Block
The Semi-Block
AMS (Administrative Management Society)

AGM stands for:
A Great MeetingAnnual

Annual General Meeting (page-118)

All Group Members
Annual body of members

----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships.

Research method

Quantitative perspective (page-206)

Qualitative perspective
Normal perspective

Which one of the the following characteristics should a person follow while writing an email?

Concise, clear and polite (page -60)

Verbose, rude and harsh
Impolite and having negative tone
Moderate

For writing a successful resume, which attitude is better to adopt?

We Personal pronoun

You (page-156)

He\She
All third persons

Which thing does reveal something about a candidate’s personality and professionalism during an interview?

Style of talking
Manners

Physical appearance

Eye contact Physical appearance is important because clothing and grooming reveal something about a candidate’s personality and professionalism

In which thing does a speaker do most of sending and a number of listeners do most of the receiving?

Written tests

Oral presentation

Interview
Group discussion

This action of communication in which one speaker is doing most

of the sending and a number of

listeners are doing most of the receiving is known as oral presentation

Describe negotiation briefly.

Answer: Negotiation is a process in which two or more parties try to resolve their conflicts. It is done to reach a mutual agreement. Good negotiation is one in which negotiators collaborate and produce a satisfactory solution for both parties.

vuZs

What today’s employer do seek in job applicants?

Answer: Having right personality traits for the job is very important now a days. Employer’s seek for many qualities in job applicants’ in which sense of humor is the foremost because employers think that the person who does not take himself seriously can better cope with stress conditions. Apart from this employers also look for people who are self-motivated, good in communication, intelligent, not afraid of making decision, ready to take risk and who are considerate of others

Briefly describe a claim letter.

Answer: Claim Letter: When a product or service do not meet the customers’ expectations, customers get disappointed and usually write a complaint letter which is called claim letter. The claim letter should be calm and polite rather than hostile or demanding.

How do we write long quotations in a thesis paper?

Answer: Long quotations in a thesis paper should start from a new line indented five to six spaces from left margin.

Countless aspects of business dealings can be written, but what are the most common causes for claims?

Answer: There are a number of reasons why customers write claim letters but most common of them are as follows: Delivery of defective or damaged merchandise

Delivery of incorrect merchandise

Delivery of unordered merchandise

Incorrect bill or invoice

Request for adjustment under warranty or guarantee

Request for restitution under insurance policy

What is proposal and its purpose?

Answer: Proposal: The analytical reports which contain bids to perform work under certain conditions or contract are called proposals. Purpose of Proposal: There are various purposes of proposals some of which are as follows:

Negotiation is a process in which two or more parties try to resolve differences, solve problems and reach agreement. In the light of this statement evaluate different strategies of negotiation.

Answer: Negotiation is a process in which parties try to resolve any sort of differences and reach a mutual agreement. There are four basic strategies of negotiation: Win-Win Strategy: It is a form of negotiation in which both

parties are satisfied and needs of both parties are met. To get to this

negotiation parties need to have good communication and problem

solving strategies

Win-Lose Strategy: A form of negotiation strategy in which

the party who initiates the conflict wins at the expense of other party.

This can be sometimes done by using confusing presentation or style

of speech and body movement which causes other party to be in

trouble and may lead it to withdraw.

Lose-Win Strategy: A form of negotiation in which initiator

is dissatisfied and the other is satisfied.

Lose-Lose Strategy: In win-lose and lose-win strategies

since one of the party is dissatisfied so such negotiations result in a

deadlock a situation in which neither party is satisfied with negotiation

and hence produces a lose-lose scenario in which both parties are rigid

enough to collaborate.

Write format of a letter of transmittal with an example.

Letter of Transmittal

ABC Drinks Lahore 10th July, 2009

Director ABC Drinks Lahore

Dear Sir,

Subject: Report on falling sales during peak season

This in response to your letter dated 23rd June, 2009 in which I was asked to formulate a report on falling sales of our products during the peak season. I have thus completed my investigations and reasons and recommendations are enclosed herewith in a detailed report. I will be grateful if you would comment on this after going through it. If you feel to discuss anything regarding any related issue, I will be there at any time suitable to you.

Yours sincerely

XYZ

Sales manager

Talented Programmers Do you love programming & Do you crave to solve problems/ puzzles? Prove it in a challenging interview by your peers and get a chance to work in a congenial environment with handsome remuneration package. Qualification: BCS four years/ MCS or equivalent qualification with