MCM301 Final Term Long Questions

📘 MCM301 – Communication Skills · MOST LIKELY LONG QUESTIONS (5 Marks) · Final Term Exam (Fall 2025) · Lectures Covered: 19–45

Q1. Explain the four Modes of Speech Delivery.

Q1. Reading from a Manuscript

1. ​ Definition: Reading the speech word-for-word from a written text.​
2. ​ Use: Suitable for sensitive or technical topics requiring accuracy.​
3. ​ Drawback: Reduces eye contact and natural delivery.​

Q2. Presenting from Memory (Memorized Speech)

1. ​ Definition: Delivering the speech entirely from memory.​
2. ​ Use: Common in short speeches or acting performances.​
3. ​ Drawback: Risk of forgetting and sounds mechanical.​

Q3. Speaking Extemporaneously

1. ​ Definition: Speaking from an outline or brief notes.​
2. ​ Use: Most preferred method for business and academic presentations.​
3. ​ Benefit: Natural, flexible, and allows audience interaction.​

Q4. Impromptu Speech

1. ​ Definition: Speech delivered with little or no preparation.​
2. ​ Use: Meetings, interviews, or question-answer sessions.​
3. ​ Strategy: Think quickly, speak briefly, and conclude confidently.​

Q2. Describe the AIDA plan used for developing Persuasive Messages.

Q1. Attention

1. ​ Start with an attention-getting opening.​
2. ​ Be you-oriented and audience-centered.​
3. ​ Goal: Make the audience want to listen.​

Q2. Interest

1. ​ Develop interest by expanding the main idea.​
2. ​ Relate benefits to audience needs.​
3. ​ Explain why the message matters.​

Q3. Desire

1. ​ Provide evidence to support claims.​
2. ​ Show personal benefits to the audience.​
3. ​ Reduce resistance using facts and proof.​

Q4. Action

1. ​ Ask for a clear and specific action.​
2. ​ Restate benefits of acting.​
3. ​ Make the action simple and achievable.​

Q3. Explain the Indirect Approach for Disappointing (Bad) News Letters.

Q1. Buffer

1. ​ Begin with a neutral or positive statement.​
2. ​ Establish common ground (agreement, appreciation, or praise).​
3. ​ Avoid revealing bad news immediately.​

Q2. Explanation (Reasons)

1. ​ Provide logical and neutral reasons for refusal.​
2. ​ Present facts before the bad news.​
3. ​ Avoid blaming language or apologies.​

Q3. Refusal (Bad News)

1. ​ State refusal politely and indirectly.​
2. ​ De-emphasize by placing it mid-paragraph.​
3. ​ Use conditional or implied wording.​

Q4. Close

1. ​ End on a positive and forward-looking note.​
2. ​ Avoid repeating the refusal.​
3. ​ Maintain goodwill or suggest alternatives.​