MCM301 Final Term Past Paper 2016

Spring 2016

1. Which one of the following statement defines situational context of interpersonal communication? T It concerns your reactions to other other person P It deals with the psycho-social “where” you are communicating T It is who you are and what you bring to interaction. T It deals with the physical “where” you are communicating.

2. Which one of the following is an interpersonal need to establish identity with others? P Inclusion T Control T Affection T Power

3. What is the reason that communication is not a cure-all for the problems we experience? P Because communication has the potential for creating or intensifying problems T Because communication has the potential for eliminating problems T Because communication has the potential for abolishing problems. T Because communication has the potential for purging problems.

4. When it comes to listening, many of us are guilty of some bad habits. For example: P Instead of listening we think about what we are going to say next while the other person is still talking. T We are not easily distracted by the speaker’s mannerism or by what is going on around us T We try not to interrupt people before they have finished talking. T We do not drift into daydreams

5. Determining the audience’s attitude toward you as the speaker is an aspect of? T Analyzing the audience P Analyzing the speaker T Analyzing the occasion T Analyzing the audience and the speaker

6. What does gripping the lectern, having clenched fists and constant clearing of the throat covey? P Open or confident T Dictorial or arrogant T Insecure or nervous T Happy or pleased

Spring 2016

7. All of the following steps are essential to an effective response of questions, EXCEPT: P Listen T Discern T Anticipation T Answer

8. A primary factor to consider when deciding on the setting for a presentation is how to create: T A noisy environment P The greatest degree of comfort for the audience T Multicoloured lighting arrangement T A hot atmosphere

9. When visuals are designed for a presentation, they should not be used t: T Eliminate vagueness P Take the place of words T Simplify complex info T Emphasize important points

10. Diagrams are excellent for conveying all of the following. Except: T Info about size T Info about shape T Info about structure P Info about audience

Q11. In a persuasive message, how opposing ideas should be treated?

T Cited, then refuted T Ignored P Mentioned only when necessary T Not mentioned

Q12. Which of the following is not considered as a purpose of a resume?

T To secure an interview T Tool job of a search P To take a leave T To kindle employer interest

13. An effective opening to an interview is likely to contain all of the following, except for a(n): T Greeting and building rapport T Summary P Orientation T Motivation

Spring 2016

Q14. Which of the following is not a part of the writing plan of a reservation letter?

T A fast-start opening which identifies the type of room desired and the days needed T A section which mentions arrival and departure times P A section describing the quality of the room you booked in the other hotel T A courteous, action-oriented closing, which mentions your desire for a confirmation

Q15. In which of the following types of letter, the technique of using a conditional (if or when) statement to imply that the audience could have received, or might someday receive, a favourable answer, is used?

T Persuasive news letter P Disappointing news letter T Good news letter T Direct-request letter

Q16. Which of the following do’s must be followed in preparing disappointing news messages?

T Apologize for the action you are taking T Use an accuratory use P Consider using an implicit refusal than an explicit refusal T Using company policy as the reason for dustifying the refusal.

Q17. An effective writing emphasizes on which the type of info to show courtesy to readers?

T Negative information T What can be done? P What can not be done? T Discourteous writing

Q18. Which of the following is used to introduce the reader to a longer, accompanying message?

P Transmittal memo T Interoffice memo T Announcements memo T Page memo

Q19. Which of the following is a message written to use within the organization?

P Memorandum T Letter T Application T Report