MCM301 Short Notes Lectures 1-14

Communication skills · mcm301 · Short Notes By · VU SOLUTIONS · Lecture#01:

•  ‘Communication’ is derived from Latin word ‘Communico’ which means ‘to share’. And ‘Communication’ means ‘the process of sharing’.
•  Definition: “Communication is a process, which involves sharing of information between people through a continuous activity of speaking, listening, and understanding.”

 The Communication Process or Cycle:

Channel

SENDER [Thoughts] [Encoding] Noise

RECIEVER [Reception] [Decoding] [Understanding]

 The steps involved in Communication Process are:

1. Idea | Information exists in mind of sender.
2. Encoding | Converts the idea in words, symbols or gestures and send it to receiver.
3. Channel | Medium i.e. through which data is send and received.
4. Decoding | The act of understanding message (words or symbols)

4.1.

Content | Actual words or symbols of message known as Language. [Words and gestures combined into phrases that makes grammatical and semantic sense.]

4. 2. Context | is the way the message is delivered known as Paralanguage. [Tone of voice, the look in the sender's eyes, body language and hand gestures, state of emotion (anger, fear, uncertainty, confidence, etc.]
5. Feedback | or Two-Way Communication is the check-on and it determines whether understanding has been achieved or not.

5.1.

Evaluation | Making a judgment about worth, goodness and appropriateness.

5.2.

Interpretation | Paraphrasing i.e. explaining sender’s message in own words.

5.3.

Support | Trying to assist the sender

5.4.

Probing | Trying to clarify points by discussing additional information.

5.5.

Understanding | Trying to know the complete understanding of message.

•  NOISE | Any disturbance in sender’s, receiver’s or channel’s background that will not let the message understood clearly.

Lecture#02:

 There are five levels of Communication:

1. Intrapersonal Communication | ‘Intrapersonal’ means ‘within the person’. You initiate, receive, and process messages within yourself. You are playing both the roles of: sending & receiving. Through it you know yourself and develop your self-concept, self- determination, and self-motivation. It includes the way we think and the way we communicate with ourselves.

1.1.

The Self | Role the self plays in communication is vital and complex. At the center of how you communicate, is how you see yourself, or your sense of who you are. This sense of self is central to how you communicate with others.

1.1.1.

Self Concept | It is the total picture of how you see your whole self. It is your psychological, physical, spiritual, social and your intellectual self. Self-concept also means knowing how others perceive you. And as a result of this feedback, you develop a sense of self over the course of your life. Until the day you die, you will constantly modify your self-concept. This is because we are always interacting with other people. Self-concept is made up of two components, self-image, and self-esteem.

1. 1.1.1. Self-Image | is literally a picture or image of who you are. We play so many roles in our daily life. Self-image is how you see yourself and how you describe the roles that you play in life. These roles can be described as:
2. 1.1.1.1. Achieved Roles | Achieved roles are roles that you work to accomplish or to achieve, such as, professor, honor student, etc.
3. 1.1.1.2. Ascribed Roles | Ascribed roles are roles that you are born into, son, brother, and sister.
4. 1.1.2. Self-Esteem | is the process of self-evaluation. It is how you feel about yourself in each of those roles. It is certainly affected by how others evaluate your performance in a particular role. To be found lacking in the performance of a particular role results in hurt feelings and diminished self- esteem.

 Intrapersonal communication processes depend upon:- · 1.2. · Communicator’s: · 1.2.1.

Frame of reference | Your frame of reference refers to the way you view your world. It is your structure for encoding and decoding messages. [It consist of your beliefs, attitudes, and values; your memory of experiences; your