MCM301 Final Term Past Paper Spring 2005

VUSR · MCM301 Communicational Skills · Final Term Examination – Spring 2005 · Time Allowed: 150 Minutes · INSTRUCTIONS:

All questions are compulsory. This exam consists of 5 Multiple Choice Questions (MCQ's), 6 short questions and 2 Descriptive questions. You should try to complete MCQ's in 10 - 20 minutes in order to give yourself 100 -110 minutes for descriptive questions. For each MCQ, read the choices available and select the choice which you consider is the

Correct option: You may wish to pace yourself with your own watch, but the Supervisor will be the official timekeeper of the test. Remember not to spend too much time on any one MCQ. Since all MCQs carry equal marks, it is important to manage your time and response to test questions effectively. Failure to comply with the Supervisor's directions will result in your test being cancelled. Please comply with supervisor's directions to avoid any unpleasant event.

Q1. Total Questions: 13

Marks : 10

What do you understand by Planning Stage in Effective Business Writing?

Q2. Marks : 02

Since the goal in preparing direct-inquiry letters is to make responding as easy as possible for the recipient, one need not be particularly concerned about motivating the recipient to respond.

o True · o False · VUSR

Q3. We exchange ideas, and not symbols that stand for ideas.

o True

o False

Q4. Briefly define Self Concept?

Q5. What is nonverbal communication? Explain any two elements of nonverbal communication in detail.

Q6. What do you understand by claim letter?

Q7. Differentiate between critical listening and emphatic listening.

Q8. Formal English is the language of business correspondence

o True

o False

Q9. Marks : 02

Marks : 05 · Marks : 05 · Marks : 05 · Marks : 05 · Marks : 02 · Marks : 02

The channel in the communication process is the medium that the sender uses to transmit the message to the receiver.

o True

o False

Q10. Marks : 02

Almost every customer who makes a claim is emotionally involved; therefore, the direct method is usually the best approach for a refusal.