MCM301 Final Term Past Paper 2005

Final Term Examination – Spring 2005 · Time Allowed: 150 Minutes · INSTRUCTIONS:

ƒ All questions are compulsory. ƒ This exam consists of 5 Multiple Choice Questions (MCQ's), 6 short questions and 2 Descriptive questions. ƒ You should try to complete MCQ's in 10 - 20 minutes in order to give yourself 100 -110 minutes for descriptive questions. ƒ For each MCQ, read the choices available and select the choice which you consider is the

Correct option: ƒ You may wish to pace yourself with your own watch, but the Supervisor will be the official timekeeper of the test. ƒ Remember not to spend too much time on any one MCQ. Since all MCQs carry equal marks, it is important to manage your time and response to test questions effectively. ƒ Failure to comply with the Supervisor's directions will result in your test being cancelled. Please comply with supervisor's directions to avoid any unpleasant event.

Total Questions: 13

Q1. Marks : 10

What do you understand by Planning Stage in Effective Business Writing?

Q2. Marks : 02

Since the goal in preparing direct-inquiry letters is to make responding as easy as possible for the recipient, one need not be particularly concerned about motivating the recipient to respond.

o · o False · True

Q3. Marks : 02

We exchange ideas, and not symbols that stand for ideas.

o True

o False

Q4. Marks : 05

Briefly define Self Concept?

Q5. Marks : 05

What is nonverbal communication? Explain any two elements of nonverbal communication in detail.

Q6. Marks : 05

What do you understand by claim letter?

Q7. Marks : 05

Differentiate between critical listening and emphatic listening.

Q8. Marks : 02

Formal English is the language of business correspondence

o True

o False

Q9. Marks : 02

The channel in the communication process is the medium that the sender uses to transmit the message to the receiver.

o True

o False

Q10. Marks : 02

Almost every customer who makes a claim is emotionally involved; therefore, the direct method is usually the best approach for a refusal.