MCM301 Final Term Solved Quiz Lectures 1-45

With the use of which of the following, we reason from specific evidence to specific evidence?

Analogy Logic Induction Deduction

Which of the following method is the best approach for refusing a claim?

Direct method Callous method Straight method Indirect method

Which of the following is the characteristic of good news letter?

Begin with good news Use slow opening Begin with explanatory details or information Don’t incorporate a you-viewpoint

When people ask you for information and you can’t honor the request, you may answer with:

Direct approach only Indirect approach only Both direct and indirect approach

Almost every customer who makes a claim is emotionally involved; therefore, the _________________ is usually the best approach for a refusal.

Direct method Callous method Straight method Indirect method

Which of the following calls on human reason?

Emotional appeals Logical appeals Irrational appeals Unreasonable appeals

Which of the following statement is NOT true about a congratulatory message?

The message may be sent to a company relocating to a new building. The message may be sent to an individual for being elected to an office in a social organization. The message should focus on the receiver from start to finish. The message may close by referring to the writer's assistance to the receiver in his or her achievement.

Which of the following may decrease your chances of getting a raise?

When your argument is based on longevity in an organization When the organization cannot easily replace you When you have volunteered and handled additional responsibilities successfully When you have a good relationship with your boss

In a disappointing newsletter:

It is important to apologize. Apology can be made with reason. No apology is offered for the decision.

Where do cultural styles of audience in persuasion tend to differ?

Differ in their responses to persuasive appeals Differ in their levels of visible emotion Differ in how they regard supporting materials

All of the following are achieved by adopting audience centered tone in a disappointing news message,EXCEPT:

Accepting that your disappointing-news represents a firm decision Understanding that, under the circumstances, your decision was fair and reasonable Remain well disposed toward your business Destroying the receiver’s pride

Which of the following is NOT used in oral speaking style?

• Mostly long sentences
• Personal pronouns freely
• Active voice
• Contractions often

A presenter who consistently speaks at a rapid rate may be perceived as:

To be nervous Impatient Hurried All of above page # 59

Q1. Which one of the following should not be interpreted to mean brevity, which will result in an incomplete message?

• Conciseness
• Correctness
• Consideration
• Courtesy

Q2. Which of the following involves grasping what the speaker means by seeing the ideas and information from his/her point of view?

• Listening
• Hearing
• Filtering