- Type
- Final term past paper
- Course
- MCM301 Communication skills
- Size
- PDF 2.2 MB
- Updated
- 23 Oct 2026
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Text from pages 1, 2, 3 of 36. Download the file for all 36 pages.
What is the purpose of a speech?
To inform, persuade, entertain, or inspire an audience.
What makes a speech effective?
Clarity, organization, relevance, and confident delivery.
Why is preparation important for a good speech?
It builds confidence and ensures the content is well-structured.
What is the role of the audience in speech preparation?
Understanding their needs and expectations helps tailor the message.
How should a speaker handle nervousness?
By practicing, breathing deeply, and focusing on the message, not self.
Why is it important to have a clear purpose in a speech?
It guides the content and helps the audience understand the main point.
What is a thesis statement in a speech?
A concise summary of the main message or idea of the speech.
How does organization improve a speech?
It makes the speech easy to follow and understand.
What is a transition in a speech?
Words or phrases that link ideas and help maintain flow.
What are the main parts of a speech?
Introduction, body, and conclusion.
How should a speech be concluded?
By summarizing main points and ending with a strong closing statement.
Why is voice modulation important?
It keeps the audience engaged and emphasizes key points.
How does body language affect speech delivery?
It supports verbal messages and expresses confidence.
What should be avoided in a speech?
Monotone delivery, jargon, and going off-topic.
How does storytelling help in speeches?
It makes the content relatable and memorable.
What is the role of eye contact in public speaking?
It builds trust and shows confidence.
How can humor enhance a speech?
It engages the audience and makes the message enjoyable.
Why is rehearsal important?
It familiarizes the speaker with content and reduces anxiety.
What is audience analysis?
Studying the audience to tailor content and delivery accordingly.
How can a speaker gauge audience reaction?
By observing body language, facial expressions, and feedback cues.
Lecture 20 – Handling Questions and Answers
Why include a Q&A session in a speech?
It promotes interaction and clarifies audience doubts.
When should Q&A be placed during a presentation?
Usually after the main speech, unless specified otherwise.
What should a speaker do before answering a question?
Listen carefully and ensure they understand the question.
How should unclear questions be handled?
Ask for clarification before answering.
What is the benefit of repeating the question?
It ensures everyone hears it and gives time to think.
What if a speaker doesn't know the answer?
Admit honestly and offer to find the answer later.
How should hostile questions be handled?
Calmly, professionally, and without becoming defensive.
Why is it important to maintain control during Q&A?
To stay on topic and manage time effectively.
How should multiple questions be addressed?
Answer one at a time clearly and concisely.
How can humor be used in Q&A?
To defuse tension and maintain a positive tone.
What if the same question is asked again?
Rephrase and briefly restate your previous answer.
How to deal with a dominant audience member?
Politely redirect the discussion and involve others.
What is the value of preparing for anticipated questions?
It builds confidence and improves response quality.
How to close a Q&A session effectively?
Summarize main points and thank the audience.
What if time runs out before all questions are answered?
Offer to answer questions privately or via email.
Why is non-verbal communication important during Q&A?
It shows openness, confidence, and active listening.
Should answers be long or short?
Concise answers are preferred to maintain clarity and engagement.
How to maintain professionalism under pressure?
Stay calm, speak clearly, and respond respectfully.
What to do with irrelevant questions?
Gently steer the discussion back to the main topic.
Why is eye contact important in Q&A?
It shows attentiveness and builds rapport.
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