MGMT611 Official Handouts

Human relations (MGMT611)

Contents

PERSONALITY AND STRESS ................................................................................................................ 8

PERCEPTION AND INDIVIDUAL BEHAVIOUR ................................................................................ 12

PERCEPTION AND GROUP BEHAVIOUR .......................................................................................... 15

ATTITUDE AND BEHAVIOUR ............................................................................................................. 19

PERSONAL MOTIVATION AND ACHIEVEMENT ............................................................................ 22

SOLVING PROBLEMS SKILLFULLY .................................................................................................. 26

CREATIVITY IN PROBLEM SOLVING ............................................................................................... 29

HANDLING PERSONAL ISSUES .......................................................................................................... 32

CONFLICT RESOLUTION ..................................................................................................................... 37

COMMUNICATION AND HUMAN RELATIONS ............................................................................... 40

ORGANIZATIONAL COMMUNICATION ........................................................................................... 45

UNDERSTANDING COMMUNICATION STYLES ............................................................................. 48

SELF-ESTEEM ........................................................................................................................................ 50

BUILDING SELF-CONFIDENCE .......................................................................................................... 52

BECOMING A LEADER-1 ..................................................................................................................... 56

BECOMING A LEADER-II ..................................................................................................................... 60

GLOBALIZATION AND CROSS-CULTURAL DIFFERENCES ......................................................... 63

IMPROVING CROSS-CULTURAL COMPETENCE ............................................................................ 66

BUILDING GOOD RELATIONS WITH MANAGERS ......................................................................... 71

BUILDING GOOD RELATIONS WITH CO-WORKERS ..................................................................... 74

BUILDING GOOD RELATIONS WITH CUSTOMERS ....................................................................... 78

CHOOSING A CAREER-1 ...................................................................................................................... 80

CHOOSING A CAREER-II ..................................................................................................................... 83

FINDING A JOB ...................................................................................................................................... 87

SIGNIFICANCE OF RESUME................................................................................................................ 91

IMPROVING INTERVIEW SKILLS ...................................................................................................... 93

IMPROVING WORK HABITS 1 (Dealing with Procrastination) ........................................................... 96 IMPROVING WORK HABITS-2 (Developing proper attitudes and values) ........................................ 100

NEW MODEL OF CAREER ADVANCEMENT .................................................................................. 104

TAKING CONTROL OF YOURSELF .................................................................................................. 106

EXERTING CONTROL ON OUTSIDE ENVIRONMENT .................................................................. 109

MANAGING PERSONAL FINANCES-1 ............................................................................................. 112

MANAGING PERSONAL FINANCES-2 ............................................................................................. 116

ACHIEVING HAPPINESS-1 ................................................................................................................. 120

ACHIEVING HAPPINESS-2 ................................................................................................................. 123

ACHIEVING HAPPINESS-3 ................................................................................................................. 126

APATHY AND ITS REMEDIES ........................................................................................................... 129

ENHANCING PERSONAL ETHICS-1 ................................................................................................. 132

ENHANCING PERSONAL ETHICS-2 ................................................................................................. 134

HELPING OTHERS GROW .................................................................................................................. 136

REVIEW-I .............................................................................................................................................. 139

REVIEW-II ............................................................................................................................................. 147

REVIEW-III ............................................................................................................................................ 153

Lesson 01

Human relations seem to be an easy and a common sense subject. It can make our lives easy and comfortable or difficult and miserable. Human relations are at work not only in our work lives but also in our family and in our personal lives. The term Human Relations in its broadest sense covers all types of interactions among people. It is a study of WHY our beliefs, attitudes and behaviors sometimes CAUSE interpersonal conflicts in our personal lives and in work related situations. This subject focuses on the systematic analysis of human behavior, preventing conflict, and resolution of behavioral problems.

The subject can help in the development of interpersonal relations and produce those abilities which promote good working relations with people at work and also in personal life. This course aims to develop the abilities to resolve conflicts amicably and to address the various interpersonal issues congenially. An American research suggests that for personal success, only 15 percent contribution comes from technical skills and 85 percent contribution comes from interpersonal skills. This finding from a Western environment may not be that applicable to Pakistani environment but it is quite certain that the major contribution towards personal success comes from interpersonal skills.

In an organization, managers are concerned with three types of resources,

1. Physical resources · 2. Financial resources · 3. Human resources

Physical and Financial resources are the building, furniture, environment, money etc. Human resource is the most important resource that managers have to deal with efficiently and effectively. Good human resource is capable and will be profitable for the organization. Suppose a situation arises that people within an organization don’t get along with one another. There are conflicts over small and large issues, day in and day out. Resolving these conflicts uses most of the energy of the employees and as a result physical and financial resources are not used to the optimum level.

How human relations or interpersonal skills affect the people in an organization and how they relate to one another and get things done in a congenial manner, not only affects its work environment but also have an impact for the profits/outcomes of the company.

The main question now arises is HOW TO DEVELOP GOOD HUMAN RELATIONS?

Some Guidelines for Effective Human Relations:

1. Keep a positive approach.
2. Be an optimistic person.
3. Be genuinely interested in others.
4. Call people politely by name.
5. Help other people whenever possible.
6. Create a Win-Win situation.
7. Think before you act.
8. Have open communication.
9. Develop a pleasant work environment.

One main question to develop and improve human relations is to understand yourself. There are three