MGMT622 Official Handouts

TABLE OF CONTENTS

Lesson 1 ...........................................................................................................................................................................1

1. Technological breakthroughs ..................................................................................................................... 1 2. Information management ........................................................................................................................... 1 3. Globalization ............................................................................................................................................... 1 Lesson 2 ...........................................................................................................................................................................2

Basics of Management ....................................................................................................................................................2

Managers VS Non-managers: ................................................................................................................................... 2 Three Managerial levels: ............................................................................................................................................ 2

Managerial roles .................................................................................................................................................... 2 Evolution in management functions........................................................................................................................ 3 Lesson 3 ...........................................................................................................................................................................4

The concept of Soft skills ...............................................................................................................................................4

Shift in management approaches: ............................................................................................................................ 4 Strategic relationships: ............................................................................................................................................... 4 Soft skills .................................................................................................................................................................... 4 Lesson 4 ...........................................................................................................................................................................5

Interpersonal skills ..........................................................................................................................................................5

Knowledge: ................................................................................................................................................................ 5 Skill ............................................................................................................................................................................. 5 Attitude ....................................................................................................................................................................... 5

Effective management .............................................................................................................................................. 6 Lesson 5 ...........................................................................................................................................................................7

Management and Leadership skills ................................................................................................................................7

Competing Values Framework ................................................................................................................................. 7 Clan skill: ............................................................................................................................................................... 7 Adhocracy skill: ..................................................................................................................................................... 8 Hierarchy skills: ..................................................................................................................................................... 8 Market skills: ......................................................................................................................................................... 8 Characteristics of management skills ....................................................................................................................... 8 Behavioral: ............................................................................................................................................................. 8 Controllable: .......................................................................................................................................................... 8 Developable .......................................................................................................................................................... 8 Interrelated and Overlapping............................................................................................................................... 8 Contradictory or Paradoxical ............................................................................................................................... 9 Lesson 6 ........................................................................................................................................................................ 10

Personal skills ............................................................................................................................................................... 10

Personal records file ................................................................................................................................................ 10 Educational history ............................................................................................................................................. 11 Employment history ........................................................................................................................................... 11 Other Experience (Voluntary/Community)..................................................................................................... 11 Skills, Competence and Personal Qualities ....................................................................................................... 11 Personal Development ....................................................................................................................................... 11 Personal Development Plan (PDP)........................................................................................................................ 11 Lesson 7 ........................................................................................................................................................................ 13

Making Formal Oral and Written Presentations ........................................................................................................ 13

Lesson 8 ........................................................................................................................................................................ 15

Impact of Culture on Communication skills .............................................................................................................. 15

Communication skill ................................................................................................................................................ 15 Importance of Communication Skill ................................................................................................................. 15 Fundamental and matching skills ...................................................................................................................... 15 Culture ................................................................................................................................................................. 16 Organizational culture ........................................................................................................................................ 16 Lesson 9 ........................................................................................................................................................................ 17

Concept of Self-awareness ........................................................................................................................................... 17

Self-awareness .......................................................................................................................................................... 17 Personality types.................................................................................................................................................. 17 Learning styles ..................................................................................................................................................... 17 Self-exercise ......................................................................................................................................................... 17 Lesson 10 ...................................................................................................................................................................... 18

Concept of Self-awareness (cont.)............................................................................................................................... 18

Self-awareness .......................................................................................................................................................... 18 Sensitive line ........................................................................................................................................................ 18 Acknowledge individual diversity ...................................................................................................................... 18 Important areas of self-awareness ..................................................................................................................... 18 Tactics to practice self-awareness ...................................................................................................................... 20 Lesson 11 ...................................................................................................................................................................... 21

Concept of Self-awareness (cont.)............................................................................................................................... 21

The enigma of self-awareness ................................................................................................................................. 21 Social-awareness .................................................................................................................................................. 21

Social intelligence VS Emotional intelligence ................................................................................................... 21 The personal system ........................................................................................................................................... 22 Lesson 12 ...................................................................................................................................................................... 23

Concept of Self-awareness; Personal Values .............................................................................................................. 23

Personal Values ........................................................................................................................................................ 23 1. Instrumental values ................................................................................................................................... 23 2. Terminal values .......................................................................................................................................... 23 Values desired by managers .................................................................................................................................... 23 1. Sense of accomplishment ......................................................................................................................... 23 2. Self-respect ................................................................................................................................................. 23 3. Comfortable life ......................................................................................................................................... 24 4. Independence ............................................................................................................................................. 24 Values maturity ........................................................................................................................................................ 24 Self-assessment exercise .......................................................................................................................................... 24 Lesson 13 ...................................................................................................................................................................... 26

Concept of Self-awareness; Personal Values (Cont.) ................................................................................................. 26

Instrumental values .................................................................................................................................................. 26 Terminal values ........................................................................................................................................................ 26 Ethical decision making .......................................................................................................................................... 26 Lesson 14 ...................................................................................................................................................................... 29

Concept of Self-awareness; Learning styles ............................................................................................................... 29

Learning to know - Cognitive learning .................................................................................................................. 29 Learning to do – Behavioral learning..................................................................................................................... 29 Learning to live together - Social learning ............................................................................................................. 30 Lesson 15 ...................................................................................................................................................................... 31

Concept of Self-awareness; Personality ...................................................................................................................... 31

Key personality attributes ....................................................................................................................................... 32 Lesson 16 ...................................................................................................................................................................... 34

Concept of Self-awareness; Personality Tests ............................................................................................................ 34

Test yourself! ........................................................................................................................................................... 34 Test yourself! ........................................................................................................................................................... 34 Lesson 17 ...................................................................................................................................................................... 35

Political Skills ................................................................................................................................................................ 35

Importance of political skills .................................................................................................................................. 35 Resistance management ..................................................................................................................................... 35 Image building .................................................................................................................................................... 35 Political strategies .................................................................................................................................................... 36 Test yourself! ............................................................................................................................................................ 37 Lesson 18 ...................................................................................................................................................................... 39

Attitude towards change .............................................................................................................................................. 39

Tolerance of Ambiguity .......................................................................................................................................... 39 Locus of Control ..................................................................................................................................................... 39 Lesson 19 ...................................................................................................................................................................... 41

Social Intelligence ......................................................................................................................................................... 41

Emotional bank account ......................................................................................................................................... 41 Looking-Glass self ................................................................................................................................................... 41 Test yourself! ............................................................................................................................................................ 41 Lesson 20 ...................................................................................................................................................................... 43

Self-assessment techniques .......................................................................................................................................... 43

Johari window .......................................................................................................................................................... 43 PAMS-personal assessment of management skills ............................................................................................... 43 Decision Dilemmas to solve! .................................................................................................................................. 44 Lesson 21 ...................................................................................................................................................................... 45

Stress Management....................................................................................................................................................... 45

What is stress? .......................................................................................................................................................... 45 Constructive stress .............................................................................................................................................. 45 Destructive stress ................................................................................................................................................ 45 Emotions associated with stress: ............................................................................................................................ 45 Negative consequences of stress ............................................................................................................................ 45 Lesson 22 ...................................................................................................................................................................... 47

Stress Management (Cont.) ......................................................................................................................................... 47

Type of stressors...................................................................................................................................................... 47 Life stressors ....................................................................................................................................................... 47 Work stressors .................................................................................................................................................... 47 Controlling stress ..................................................................................................................................................... 47 Reaction to stress ..................................................................................................................................................... 48