ENG301 Final Term Past Paper 16

MIDTERM EXAMINATION · Spring 2009 · ENG301- Business Communication (Session - 1) · Time: 60 min Marks: 38

Q1. Before writing a message, which of the following steps are necessary for effective communication? (1 marks)

1. Define the purpose of the message.
2. Analyze your audience – readers or listeners, outline – organize – your message.
3. Choose the ideas to include, collect all the facts to back up these ideas.
4. All of the above

Correct answer: All of the above

Q2. In order to understand verbal and nonverbal communication which of the following things should we do? (1 marks)

1. Accept cultural differences
2. Studying your own culture
3. Learn about other cultures
4. All of the above

Correct answer: All of the above

Q3. Which one is the aspect of life styles of the country? (1 marks)

1. Position of the family
2. Social and economic levels
3. Business hours
4. All the above

Correct answer: Social and economic levels

Q4. It is that part of language associated with but not involving the word system. It consists of the voice qualities and vocalizations that affect how something is said rather than what is said. (1 marks)

Select one which is true from the followings.

1. Kinesics behaviour
2. Paralanguage
3. Proximity
4. Artifacts

Correct answer: Paralanguage

Q5. Which one is not the component of communication process from the followings? (1 marks)

1. Sender/encoder,
2. Message, medium,
3. Receiver/decoder, feedbacks.
4. Audio-visual and technological

Correct answer: Audio-visual and technological

Q6. Message (1 marks)

Communicator · Audience · As “sender” · Noise · as “receiver”

This model represents which theory of communication?

1. Social environment theory
2. General theory
3. Rhetorical theory
4. Electronic theory

Correct answer: Electronic theory

Q7. A formal style is characterized by more------------ sentences. (1 marks)

1. simple
2. complex
3. easy
4. short

Correct answer: complex

Q8. All seven C’s can be applied to: (1 marks)

1. Oral and written communication
2. Written and non verbal communication
3. Oral and verbal communication
4. Effective business communication

Correct answer: Effective business communication

Q9. In which communication expressions are not encoded in words? (1 marks)

1. Non-verbal
2. Verbal
3. Written
4. Verbal and written

Correct answer: Non-verbal

Q10. An effective way of maintaining communication with employees is to monitor: (1 marks)

1. Feedback
2. Behaviour
3. Environment of the company
4. Situation

Correct answer: Behaviour

Q11. ---------------- type of flow takes place between peers in organizations in order to solve problems. (1 marks)

1. Horizontal
2. Downward
3. Upward
4. Circular

Correct answer: Horizontal

Q12. In refusal letter, at which place do we give explanation of the refusal? (1 marks)

1. Beginning
2. Middle
3. End
4. Between beginning and middle

Correct answer: Middle

Q13. -----------allows several people to use software at the same time to create documents, keep track of projects. (1 marks)

1. Software
2. Groupware
3. E-mail
4. Network

Correct answer: Groupware

Q14. A person should follow which one of the the following characteristics while writing an email? (1 marks)

1. Concise, clear and polite
2. Verbose, rude and harsh
3. Impolite and having negative tone
4. Moderate

Correct answer: Concise, clear and polite