MCM301 Final Term Short Notes by AC

MCM301 Final Term Short

Notes by AC

Visual aids: Improve quality and impact of your oral presentation.

Types of visual aids:

1. Computer Based Presentation- (Real time ,Prepared in advance)
2. Video(video clips )
3. Handouts (summary)
4. 35-milimeter slides
5. Whiteboard (can use marker)
6. Flip charts (drawing board type)
7. Overhead Transparencies (machine)

Group Meeting: Meeting of more than two people

There are of two types

• Formal
• Informal

Formation of Group

1. Forming-orientation phase
2. Storming
3. Norming
4. Performing

Phases in solving problem

1. Orientation -discussion
2. Conflict
3. Emergence -began search ways
4. Solutions -agree

Purpose of group meetings

• Present Information
• Solve Problems

Three kinds of meeting help to achieve these objectives

1. Informational Meetings (learn)
2. Suggested Solution Meetings (Input from staff)
3. Problem Solving Meetings (Problem,solution,benefit,action)

Group Decision Making

1. Standard Agenda

1. Problem identification
2. Problem analysis
3. Criteria(goals) Selection
4. Solution generation
5. Solution evolution & Selection
6. Final Decision
7. Solution Implementation
8. Brain Storming - Normal without any steps

Ways of Decision:

1. Consensus -through discussion and debate
2. Compromise -give demands
3. Majority Vote
4. Decision by leader
5. Arbitration -By external person

Styles of group Leadership:

1. Authoritarian -individual has total power
2. Democratic -Members Participation
3. Laissez-faire:- have leader trust on employee

Success depends:

• Group task roles
• Group building and maintenance roles
• Individual role

Group Task Roles:

• Initiating
• Information &opinion seeking
• Information &opinion giving
• Summarizing
• Clarify & Elaborating
• Implementing
• Consensus seeking -through discussion
• Devil’s advocate
• Consultants -give idea but not participate

Group Building & maintenance Roles

• Encouraging
• Expressing Group Feelings
• Compromising
• Gate keeping
• House keeping
• Setting standards

Individual roles

• Self Understanding
• Recognition
• Inter-personal Understanding -understand others
• Active listening
• Managing conflict
• Stopping conflict
• Disruptive behavior

Participant roles

• Organizer
• Clarifier
• Questioner
• Factual contributor
• Helper
• Critical Tester
• Idea creator
• Conciliator -Middleman
• Energizer

Elements of effective written communication

1. Courtesy -use respecting words
2. Correctness -grammatically correct