- Type
- Final term past paper
- Course
- MCM301 Communication skills
- Size
- PDF 684 KB
- Updated
- 23 Oct 2026
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Q1. All of the following steps are essential to an effective response of questions EXCEPT:
Listen
Discern
Anticipation Answer
Q2. When applied to business messages 'correctness' means all of the following, EXCEPT:
Use the right level of language Check accuracy of words, information and data Use correct grammar and punctuation
Check font style
Q3. Which of the following is NOT among the drawbacks of using computerized design programs?
Poorly conceived messages
Simplistic presentations
Design over content Overly complex presentations
Q4. Supporting material can serve which of the following functions?
Apply clarity Increase interest Provide proof
Q5. How can the credibility of a presenter be increased?
Being well dressed and well groomed Complimenting the audience Demonstrating your sincerity
Q6. Which of the following are central features of a group?
Interaction Mutual influence Interdependence
Q7. All of the following are the types of comments from an audience EXCEPT:
Agreement Addition Objection
Arbitrate
Q9. Suppose there is a group meeting and in the end all the group members agree on the final decision through discussion and debate. What kin d on solution is it?
Consensus
Arbitration Majority vote
Q10. Which of the following is not a guideline for courteous writing?
Respond late
Exclude irritating expressions Include meaningful apologies Omit discourteous wording
Q11. Writing with a you-attitude shows sincere
for the reader. Apathy Concern
Sympathy
Curiosity
Q12. All of the following are the common reasons for disruptive behavior EXCEPT one. Which one is that?
Resistance to change Resentment of the presenter Repetition of behavior that is successful for the detractor
Reappearance of the presenter
Q13. Which one of the following seating is the least comfortable for an audience, especially for presentations that last longer than an hour?
Conventional classroom style
Conventional theater style
Q14. Which one of the following refers to the seating arrangement in which people in the audience are seated in rows and columns without tables?
Theater-style arrangement
Conventional classroom style
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