MCM301 Final Term Subjective Questions by Danish

MCM301 Short Notes for Final term · 8/3/2023 10:14:43 PM · MCM301 Final term Subjective Question · By Danish Hanif

Q1. Organizing stage involves a careful outlining of the topic which is helpful for various reasons. Discuss those reasons.

Careful outlining is helpful for several reasons: One, it improves the clarity of your message; Second, it saves writing time later (changes in outline are easy than in writing material); and Third, it enables to emphasize properly the various topics in the message (placing the most important at the beginning is more emphatic than in the middle)

1. Question No 2

Almost every customer who makes a claim is emotionally involved, therefore, the indirect method is usually the best approach for a refusal Discuss

Refusing a claim

When refusing a claim, avoid language that might have a negative impact on the reader. Instead, demonstrate that you understand and have considered the complaint. The, even if the claim is unreasonable, rationally explain why you are refusing request. Remember, don't apologize and don't rely on company policy. End the letter on a respectful and action-oriented note.

2. Question 3

What factors are important to achieve balance between logical appeal and emotional appeal?

Answer: Finding the right balance between the two types of appeals depends on four factors:

•  The actions you wish to motivate
•  Your reader's expectations,
•  The degree of resistance you must overcome,
•  How far you feel empowered to go in selling your point of view

3. Question 4

Answer

Conciseness in written communication means expressing ideas clearly and briefly, without unnecessary words or details. It focuses on essential information, eliminates redundancy, and uses precise language. Being concise enhances clarity, saves time, keeps readers engaged, and showcases professionalism. Concise writing is adaptable for various contexts and improves retention of information. Its importance lies in delivering messages efficiently and effectively, making the exchange of information more streamlined and impactful.

4. Question 5

What is a functional resume?

Answer

A functional resume is a type of resume format that emphasizes a candidate's skills and accomplishments rather than a chronological work history. It groups skills into categories and showcases achievements to highlight the candidate's abilities and qualifications for a specific role.

5. Question 7

In an indirect approach for writing a disappointing news letter the disappointing news is deemphasized. Discuss.

Answer

In an indirect approach to writing a disappointing news letter, the negative message is downplayed or softened using techniques like positive language, buffers, and suggestions for alternatives. The main goal is to deliver the disappointing news in a more tactful manner, minimizing its impact and maintaining a positive relationship with the recipient.

6. Question 8

Write down the elements of the suggested plan for writing a direct-inquiry letter?

Answer

Elements of a suggested plan for writing a direct-inquiry letter:

Introduction: Begin with a polite greeting and introduce yourself or your company. Clearly state the purpose of the letter, which is to inquire about a specific topic or request information. Background Information: Provide context or a brief explanation of why you are making the inquiry. Include any relevant details that will help the recipient understand the reason for your inquiry.

Specific Inquiry: Clearly and concisely state the specific information you are seeking or the questions you want to be answered. Make sure your inquiries are well-organized and easy to understand.

Request for Response: Politely ask for a timely response to your inquiry and include your preferred method of contact (email, phone number, etc.).

Appreciation and Closing: Thank the recipient for their attention and consideration. End the letter with a courteous closing, such as " Sincerely" or " Thank you," followed by your name and contact information.

Follow-up: If necessary, mention that you will follow up on the inquiry at a specific time or date if you don't receive a response.

7. Question 5

Assume you are composing a letter to send to a client whose mobile phone credit account balance is due for four months. One of the broad topics you decide to discuss is the need for the client to pay the amount of the past-due balance. Organize the information that you should include in this letter.

Dear [Client's Name],

I hope this letter finds you well. We appreciate your continued trust in our mobile phone services. However, we have noticed that your account is currently carrying a past-due balance for the past four months. We kindly request your immediate attention to this matter to ensure uninterrupted service.

Key Points to Discuss:

Account Status: Your mobile phone credit account indicates a past-due balance of [amount] for the months [months]. This balance requires immediate attention to avoid any service disruptions.

Payment Options: We offer various convenient payment methods, including online payments, bank transfers, and credit card payments. Please find the enclosed invoice for your reference.

Importance of Timely Payment: Timely payments are vital to maintain a seamless service experience. Regular payments enable us to continue providing top-notch services and invest in further enhancements.

Late Payment Charges: Please note that a late payment fee may apply to the outstanding balance. To avoid these charges, we encourage you to settle the amount promptly.

Assistance and Queries: If you have any questions or require assistance with your account, our customer support team is available to help you through the process.

Grace Period: We understand that unexpected circumstances may arise. If you are facing any challenges in making the payment, please reach out to us so that we can discuss possible solutions.