MCM301 Quiz 4 by Iqra Azhar

Q1. Which of the following statement is NOT true about a congratulatory message? The message may be sent to a company relocating to a new building.

The message may be sent to an individual for being elected to an office in a social organization. The message should focus on the receiver from start to finish. The message may close by referring to the writer's assistance to the receiver in his or her achievement.

Q2. Writing with a you-attitude shows sincere ______________ for the reader. Apathy

Concern · Sympathy · Curiosity

Q3. Which of the following is not true of emotions?

Emotions help us to enact social roles. Emotions are learned. Emotions are innate. Emotions are belief systems that guide our responses to feelings.

Q4. Which of the following method of outlining speech is generally preferred for negative news messages?

Supporting method

Sustaining method

Q5. To keep a sentence effective, the suggested average sentence length is:

17 to 20 words · 20 to 30 words · 30 to 40 words · More than 40 words

Q6. Order reports

Order blanks · Purchase reports · Purchase slips

Q7. To begin a disappointed newsletter with a negative information, ______________ a negative situation.

Eases · Reduces · Complicates · Relieves

Q8. When do you think groups, rather than individuals working alone, should be used to solve a problem?

When the task requires a limited amount of information and skills

When a quick resolution is essential · When commitment to the decision is important · When the task is fairly simple and straightforward

Q9. All of the following are achieved by adopting audience centered tone in a disappointing news message,EXCEPT

A epting that your disappointing-news represents a firm decision Understanding that, under the circumstances, your decision was fair and reasonable Remain well disposed toward your business

Destroying the receiver’s pride

Q10. Careful outlining of topics is helpful for all of the given reasons EXCEPT:

It improves the clarity of message

It saves writing time

It enables to emphasize properly the various topics in the message

It keeps the suspense in message

Q11. In a disappointing newsletter:

It is important to apologize. Apology can be made with reason. No apology is offered for the decision.