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Virtual University of Pakistan

MGT510- Total Quality Management · Composed By Faheem Saqib · Mega File of Final term Papers & Solved Quizzes · FINALTERM EXAMINATION · Fall 2009 · MGT510- Total Quality Management

Q1. With the total quality perspective, there is an emphasis on continuous improvement of which one of the following? (1 marks)

1. Products and people only
2. Processes and people only
3. Products, processes, and purpose
4. Products, processes, and people Correct

Q2. To beat the competition, organizations often must exceed which of the following? (1 marks)

1. Customer specifications
2. Customer expectations Correct
3. Customer knowledge
4. Customer beliefs

Q3. According to Shewhart, how the fraction of nonconforming items produced by a manufacturing process is studied? (1 marks)

1. Mathematically
2. Scientifically
3. Statistically Correct
4. Physically

Q4. Motorola was committed to which of the following campaigns in 1980s? (1 marks)

1. Zero defect
2. Six sigma Correct
3. Benchmarking
4. Cause-and-effect analysis

Q5. Who has formally linked inspection to quality control? (1 marks)

1. G.S. Radford Correct
2. Fredrick W. Taylor
3. C.T. Friel
4. F.S. Brackett

Q6. Which of the following statements is TRUE about most of the quality problems? (1 marks)

1. These originate in the quality department where the ultimate responsibility for quality rests
2. These originate on the shop floor because of waste and product rework
3. These are the results of management's lack of attention to potential quality improvement ideas Correct
4. These could be eliminated if shop supervisors monitor their workers more closely

Q7. Which of the following are the factors that are present as a natural part of a process? (1 marks)

1. Common causes of variation Correct
2. Special causes of variation
3. Red tape causes
4. Root causes

Q8. When was Systems theory refined? (1 marks)

1. 1910s to 1930s
2. 1930s to 1950s
3. 1950s to 1970s Correct
4. 1970s to 1990s