MGT510 Midterm Past Papers by Faheem

MGT-MGMT 510- Total Quality Management · Composed By Faheem Saqib · A Mega File of MiD Term Papers & Quizzes · MIDTERM EXAMINATION

Spring 2009 MGT510Total Quality Management (Session - 2)

Q1. How can the quality be computed? (1 marks)

Quality = Expectation/Performance

Quality = Performance/ Expectation

Quality = Performance+Expectation Quality = Performance-Expectation

Q2. Should you forget the problem once solved? (1 marks)

No, it might go wrong again

No, there might still be ways to improve it

Yes, and move on to the next problem Yes, and concentrate on maximizing production

Q3. Which of the following refers that managers are not responsible for execution of (1 marks)

work, but responsible for how the work is done?

Operations management Quality management

Scientific management

Bureaucratic management

Q4. The customer value strategy includes all of the following EXCEPT: (1 marks)

Product characteristics

Faster delivery

Support services Attributes

Q5. Who was the key internal stakeholder in the old paradigm? (1 marks)

One’s boss

One’s supplier One’s customer One’s associates

Q6. Which of the following is the correct sequence of an organization’s supply chain? (1 marks)

Transformation process, delivery to customers, acquisition of resources Transformation process, acquisition of resources, delivery to customers Delivery to customers, acquisition of resources, transformation process

Acquisition of resources, transformation process, delivery to customers

Q7. According to “Total Quality” view, the term “quality” refers to which of the following? (1 marks)

Exceeding customer needs and satisfying customer expectations

Satisfying customer needs and exceeding customer expectations

Catering customer needs only Handling customer expectations only