MGT510 Midterm Past Papers by Rana Abubakar Khan

MID TERM PAPER FALL SEMESTER 2017

Total questions in the mid term paper were18 · 12 objectives for 12 Marks · Subjective part of the mid term paper

Q13. Define concept of quality in different ways. (3 marks)

Q14. How fact-based decision making does help an organization in bringing continuous improvement in its processes & practices? (3 marks)

Q15. How do you see the future of Quality Management in the increasing global market place? (3 marks)

Q16. Suppose you visit a bank to open an account but the CRO is too busy to respond. What do you suggest to this bank to improve its services in this regard? Relate your suggestions to ANY TWO principles of TQM? (5 marks)

Q17. What are the different costs that are included in the total quality cost for a product? If an organization keeps the total quality costs at a minimum, what benefit it will gain? (5 marks)

Q18. How does Crosby comment on the Zero Defect (ZD) Concept? What is your personal opinion on the fact that “is zero defect production is rationally possible keeping in mind the humanly nature of the employees”? (5 marks)

ON DECEMBER 17, 2016 AT 2:44PM

My today paper

Total question 23

Mcqs 18

Q1. what is unavoidable cost. Give two example of unavoidable cost. (3 marks)

Q2. Data and information are needed to analysis the all organization. Do you agree or disagree give rational view. (5 marks)

Q3. How can the different between tradtional view and total quality perspactive. Explain any five points. (5 marks)

TODAY 9.00 AM EXAM 12.19.2016

2 question 3 marks(juran quality fitness for use)

Q1. what is unavoidable cost. Give two example of unavoidable cost. (3 marks)

Unavoidable costs are those related to preventing defects. These include inspection, sampling, sorting, and other quality control initiatives.

Q2. Data and information are needed to analysis the all organization. Do you agree or disagree give rational view. (5 marks)

At the work level, data provide real-time information to identify assignable reasons for variation, determine root causes, and take corrective action as needed. This might require lean communication a channel consisting of bulletins, computerized quality reports, and digital readouts of part dimensions to provide immediate information on what is happening and how things are progressing. At the process level, operational performance data such as yields, cycle times, and productivity measures help manager determine whether they are doing the right job, whether they are using resources effectively, and whether they are improving. Information at this level generally is aggregated; for example daily or weekly scrap reports, customer complaint data obtained from customer service representatives or monthly sales and cost figures faxed in from field offices. At the organization level, quality and operational performance data from all areas of the firm, along with relevant financial, market, human resources, and supplier data, form the basis for strategic planning and decision making. Such information is highly aggregated and obtained from many different sources throughout the organization.

3. How can the different between tradtional view and total quality perspactive. Explain any five points.5marks The traditional view of quality saw employees as passive workers who followed orders given by supervisors and managers. It was their labor, not their brains that was wanted. With total quality, employees are empowered to think and make recommendations for continual improvement. They are also shown the control boundaries within which they must work and are given freedom to make decisions within those boundaries.

major difference how quality is defined, how quality is measured, how quality is achieved, quality as afunction, attitude towards defects and responsibility for quality. major differences between the traditional view of quality and the total quality perspective:

Productivity vs quality, high quality is defined, high quality is measured, high quality is achieved and attitude towards defects.

My Paper, Question i remembered are How many discusion skills are?

. Open the discussion

2. Listen
3. Ask for clarification
4. Manage participation
5. Summarize
6. Manage time
7. Contain digressions
8. Test for agreement
9. Close the discussion

Who present the theory X & theory Y?

McGregor’s Theory X model of motivation: worker dislike work and require close supervision and control. TQ organizations support the premise of Theory Y: workers are self-motivated, seek responsibility, and exhibit a high degree of imagination and creativity at work. TQ managers provide leadership rather than overt intervention in the processes of their subordinates,

Q1. Theory of variation and special causes?

The second part of Profound Knowledge some understands of statistical theory, particularly as it applies to variation. Just as no two pizzas or “Qeema Nans” are exactly alike, no two outputs from any production process are exactly alike. A production process contains many sources of variation. Different lots of martial will vary in strength, thickness, or moisture content, for example. Cutting tools will have inherent variation in strength and composition. During manufacturing, tools will experience wear, machine vibrations will cause changes in settings, and electrical fluctuations will cause variations in power. Operators may not position parts on fixtures consistently. Common causes, assignable causes and special causes.

Q2. What is transcendent view of quality?

The concept of quality has often been defined, from a transcendent view, as “innate excellence”. This view implies that high quality is something timeless and enduring, an essence that transcends or rises above individual tastes or styles. It often regards quality as an un-analyzable property that people learn to recognize