MGT510 Midterm Past Papers by VU Topper RM

What does the transcendent view imply for high quality?

➢It is something everlasting

➢It issomething timeless and enduring

During which century, the manufacturers began to include quality processes in quality practices?

➢19th century

➢20thcentury

Taguchi suggested that loss in a process is increased with increase in which of the following?

➢Competition

➢Variability

The products manufactured during 1800s were unique. How quality was ensured in this era?

➢Through renovation

➢Through inspection

Which of the following is typically viewed to lie between fully vertically integrated firms?

➢Supply chain management

➢Production chain management

The majority of advertisers appeal the public on the basis of which of the following?

➢Quality of staff

Which of the following models value stability?

➢Organism model

➢Mechanistic model

What is the relationship between Ishikawa and Deming?

➢Student and teacher

➢Grandson and grandfather

Which of the following was developed by Motorola to improve its processes by minimizing defects?

➢ISO 9000

➢Six sigma

What was the primary concern of managers during 1980s?

➢ Detection

➢Strategic impact

You can ask direct questions to quiet people and try to control talkative people", for which of the following purpose?

➢Mobilizing the group

➢Keeping the group focused

Some organizations emphasizes the use of quality tools but failed to do which of the following?

➢Focus on what is truly important to the distributors

➢Incorporate continuous improvement efforts

Which of the following models has the viewpoint that change and learning are valued in themselves?

➢Cultural model

➢Total Quality model

Marketing research carried out to know whether the particular area should be covered in this course. What the course instructor should develop?

➢The course meeting requirements of the university

➢The course meeting requirements of the instructor

All of the following are the elements of a TQM system EXCEPT: ➢Measurement

➢Detentions

The standards for output based on quality and customer-service requirements that originate at the organizational and process levels include requirements for all of the following EXCEPT: ➢Timeliness

➢Turnover

Which of the following refers to SIPOC (Supplier-Input-Process-Output-Customer) diagram?

➢A high-level process map

➢A low-level process map

Which of the following is concerned about quality for achievement of TQM?

➢The Managing Director

➢Everyone in the organization

Which of the following can help to eliminate fear and encourage teamwork?

➢Leadership

➢Risk-taking

Which of the following focuses on results, not process, and encourages short-term behavior?

➢Typical American MBO system

➢Typical Japanese MBO system

Which of the following statements, in relation to theory of knowledge, is TRUE for people failing to understand the components of Profound Knowledge?

➢They see events as individuals’ incidents rather than the net result of many interactions and interdependent forces ➢They do not know the difference between prediction, forecasting, and guesswork

Who made some salient observations about the failure to understand the components of Profound Knowledge?

➢Scholtes

➢Deming

Do not permit overlong examples or irrelevant discussion. This refers to which of the following discussion skills in meetings?

➢Summarizing

➢Managing time

Which of the following decisions assume the existence of the facilities, but determine the exact path(s) through which a product flows to and from these facilities? ➢Location decisions

➢Transportation decisions

If the change was successful, implement it on a wider scale and continuously assess your results. Which stage represents this statement in the Shewhart Cycle?

➢Do stage

➢Act stage

Which of the following is TRUE about entry-level managers as noted by Deming in Japan?

They ➢spend 5 to 20 years on the factory floor