MGT510 Grand Quiz File with Handouts PPT and MCQs Lectures 1-22

MGT 510 TOTAL QUALITY MANAGEMENT GRAND QUIZ AND QUIZ FILE

Q1. Goods, healthy individuals and services come under which of the following sections of the following sections of the organizational system. PPT 2

1. Input
2. Process
3. Output
4. None of the given options

Correct answer: Output

Q2. Which of the following is not the ISO quality management principle?

(Lecture no 21 Page no 82)

a. Involvement of People b. Process Orientation

c. Management

d. Continual Improvement

Q3. Which one of the following options focuses on long term profits and continual improvement?

1. Quality control
2. Total quality (Lecture no 3 Page no 11 Handouts)
3. Traditional quality
4. Cultural model

Correct answer: Total quality (Lecture no 3 Page no 11 Handouts)

Q4. Which one of the following options is not the task facilitating behavior?

1. Encouraging (Lecture no 6 Page no 27,28 Handouts)
2. Seeking information
3. Initiating
4. Coordinating

Correct answer: Encouraging (Lecture no 6 Page no 27,28 Handouts)

Q5. Which of the following is a unit for measuring process performance according to traditional view of quality? Page 11

1. Effective parts per thousand produced
2. Defective parts per thousand produced
3. Effective parts per hundred produced
4. Defective parts per hundred produced

Correct answer: Defective parts per hundred produced

Q6. Which of the following is typically viewed to lie between fully vertically integrated firms? Google

1. Supply chain management
2. Production chain management
3. Value chain management
4. Demand chain management

Correct answer: Supply chain management

Q7. Which one of the following group maintenance behaviors refers to reconciling differences among group members?

1. Compromising
2. Encouraging
3. Harmonizing (Lecture no 6 Page no 28 Handouts)
4. Blocking

Correct answer: Harmonizing (Lecture no 6 Page no 28 Handouts)

Q8. Which of the following is not the quality-related characteristics? Page 15

1. Tangible
2. Fitness
3. Assurance
4. Reliability

Correct answer: Fitness

Q9. Quality of product is _______ perception of the degree to which the product meets his or her expectations. Page 35

1. Supplier’s
2. Customer’s
3. Stakeholder’s
4. Employee’s

Correct answer: Customer’s

Q10. “Will a service be performed when promised?” refers to which one of the following dimensions of RATER?

1. Timeliness (Lecture no 4 Page no 15 Handouts)
2. Consistency
3. Tangibility
4. Completeness

Correct answer: Timeliness (Lecture no 4 Page no 15 Handouts)

Q11. In traditional view, quality was considered as a _______________. Page 11

1. Combined function
2. Separate function
3. Smooth function
4. Important function

Correct answer: Separate function

Q12. Organizations that use cost leadership strategy as a source of competitive advantage produce which of the following? Page 24

1. High volume of mature products
2. Achieving economies of scale
3. Finding cost advantage
4. All of the given options

Correct answer: All of the given options

Q13. Which one of these is not included in the total quality infrastructure? PPT 5

1. Customer Relationship Management
2. Human Resource Management
3. Crisis Management
4. Knowledge Management

Correct answer: Crisis Management

Q14. Which one of the following statements describes about the convenience dimension of RATER? Page 15

1. Service provider is reliable
2. Service is easy to obtain
3. All items are placed in order
4. Service personnel react quickly

Correct answer: Service is easy to obtain

Q15. What was the traditional view of quality for employees who follow orders given by supervisors and managers? Page 11

1. Active
2. Proactive
3. Passive
4. Vigorous

Correct answer: Passive

Q16. Which of the following statements holds true for quality assurance? Page 1

1. Top management’s intention regarding quality
2. Functions determining implementation of the quality policy
3. Actions to provide confidence of satisfying quality requirements
4. Responsibilities and processes, which implement quality management

Correct answer: Actions to provide confidence of satisfying quality requirements

Q17. Which of the following characteristics the total quality approach has?

Page 82 [Both a & b are given]

a. Teamwork

b. Obsession with quantity

c. Confusion and poor leadership d. One employee in charge

18. Which of the following are the dimensions of quality in manufacturing

sector? Page 13

a. Performance, Time & Reliability b. Features, Durable & Completeness

c. Performance, Durable & Aesthetics

d. Aesthetics, Perceived Quality & Responsiveness

Q19. For achieving total quality in the organization, all staff members should be:

1. Product focused
2. Customer Focused
3. Technology Focused
4. None of the given options

Correct answer: Customer Focused

Q20. Participants of the meeting should ____________ carefully the points of meeting. Page 29

1. Speak
2. Listen
3. Think
4. Watch

Correct answer: Listen

Q21. Which of the following is a set of two or more interrelated elements of any kind, not being an ultimate indivisible element but a whole that can be divided into parts? (Page 6)

1. Process thinking
2. Systems thinking
3. Analytical thinking
4. Divergent thinking

Correct answer: Systems thinking