MGT510 Quiz 1 by Tanveer Online Academy

MGT510 Quiz 1 File by Tanveer Online Academy

Total quality management concept is applied in which of the

following departments of the organization?

Every/All

Who must understand the processes that cross-functional

boundaries align these processes toward a common vision or goal,

and optimize their interactions?

Manager

In traditional management, financial and marketing issues drive

which of the following options?

Strategic planning

According to Deming, which one of the following statements is

false in case if people don’t understand psychology?

They don‘t understand the process of change Which of the following is not the quality-related characteristics?

Tangible

Which one of the following causes generally accounts for about 80

to 90 percent of the observed variation in a production process?

Common

Which of the following are planned and systematic activities

necessary to provide adequate confidence that a product will

satisfy given requirements?

The quality loss function allows financial decisions to be made at

which of the following stages?

Design stage

Who argued that beauty could be understood only after exposure

to a series of objects that display its characteristics?

Plato · Industrial revolution comes in ______ · 18th Century

The purchasing department is a supplier to which of the following departments?

Production

ISO-14000 standard is developed for which one of the following

industries?

Environmental

Learn how to tell when nothing can be gained from further

discussion. This refers to which of the following discussion skills

in meetings?

Closing the discussion

Which one of the following options is used in the Six Sigma

methodology?

SIPOC diagram

Taylor’s scientific management and Weber’s theory of

bureaucracy have led managers to work within ____________.

Functional hierarchies

All of the following are the widely used methods of continuous

improvement EXCEPT:

Quality Development Initiative How many steps are involved in Deming Chain Reaction?

Six · Total quality approach focuses on long term profits and · Long term growth is the goal of which one of the following

models?

Who developed Quality Function Deployment (QFD)?

Y. Akao

The products manufactured during 1800s were unique. How

quality was ensured in this era?

Through

Which of the following is not the step of Deming Chain Reaction?

Job promotion

Which of the following options refers to the role of management

in cultural model?

Coordinate and provide visible control Which one of these is not included in the total quality

infrastructure?

Crisis

In mass production era, ________ will reduce cost and increase

profit.

Larger Volume

Making openings for less aggressive members by directly asking

their opinion or making a general request for input. This refers to

which of the following discussion skills in meetings?

Acting as gatekeepers

Why product-based definitions of quality suit engineers?

They are concerned with translating product requirements into specific components and physical dimensions thereby produced All of the following are the themes of new paradigm for managing organizations, EXCEPT:

Mass production

Who suggested, “A quality product is one that provides

performance or conformance at an acceptable price or cost"?

Garvin

What was the orientation and approach during 1930s?

Inspects in quality

"Trying to focus the group discussion on topics of personal

interests rather than the group", depicts which of the following

self-oriented behaviors?

Diverting

Which of the following models has a vertical chain of command?

In RATER, "A" stands for which one of the following options?

Accessibility

A manager must perform all the management functions with which

one of the following options?

Managing

Which one of the following options focuses on long term profits and

continual improvement?

Total quality

Corporate culture is shifting its focus from antagonistic towards

rivals to ______ with rivals.

Collaboration

______ means each and every subsystem is interdependent, interconnecting and interacting with each other.

System thinking

When did the factory system start?

In the mid 1750s

Gauging and measurement were the methods of measurement in

which of the following eras?

Quality can be derived as which of the following?

Q = Total Get / Total Give What is necessary for a system to be effective?

The components of any system must work together for the system

In traditional view, quality was considered as a ________.

Separate function

Edward Deming defines the quality as which of the following

options?

Fitness for use

It is compulsory for everyone to _______ ones knowledge otherwise

knowledge will be obsoleted.

Update

What is quality for any organization?

A specification

During 1990s, the following institution(s) began to pay increase

attention to quality. Education, health care, and government Total quality views people as the enterprise’s true ______________. Competitive edge

All of the following options tell about the quality of product,

EXCEPT:

High price

The quality initiatives focused initially on reducing defects and

errors in products and services with the help of which of the

folowing?

Measurement, statistics and cause and effect analysis In EFQM model, which of the following are improved using