EDU602 Final Term Past Papers by Sattam

Responsibilities of supervisor. 2

1. Head of workgroup
2. Coordinator with other supervisors
3. Management member

Functions of management. 2

The four functions of management include:

1. Planning Planning or deciding upon business goals and the methods to achieve them.
2. Organizing Organizing or determining the best allocation of people and resources.
3. Leading Leading, directing, motivating, instructing and supervising workers assigned to the activity.
4. Controlling Controlling or analysing metrics during business activities to ensure completion of tasks and identify areas for improvement.

Legitimate power and example.3

comes from having a position of power in an organization, such as being the boss or a key member of a leadership team

if a person rises in power, subordinates must believe s/he deserves it; otherwise it will be a bad move

example, the president of a corporation has certain powers because of the office he holds in the corporation.

Empowering employees. 2

Empowerment occurs when individuals in an organization are given autonomy, authority, encouragement and trust, to achieve a task

permits choices and to transform choices into desired actions and outcomes.

Job enrichment. 3

includes not only an increased variety of tasks, but also provides an employee with more responsibility and authority

if job skills match with jobholder's abilities, improves morale and performance

Transformational leadership.3

A leadership style focused on effecting revolutionary change in organizations through a commitment to the organization’s vision A style of leadership in which the leader identifies the needed change, creates a vision to guide the change through inspiration and executes the change with the commitment of the members of the group.

Conflict management. 2

The process of limiting the negative aspects of conflict while increasing the positive aspects of conflict Aims to improve group outcomes, including performance in organizational setting

Difference between intrapersonal conflict and intra group conflict. 3

Interpersonal conflict refers to a conflict between two individuals. Varied personalities may result in incompatible choices and opinions.

A natural occurrence, can eventually help in personal growth or developing relations with others.

Intrapersonal conflict

Occurs within an individual - the experience takes place in the person’s mind Psychological, involves individual’s thoughts, values, principles and emotions.

Inability to read inner struggles can make it quite difficult to handle

Elements of organizational culture. 3

1. Artifacts – symbols of culture in the physical and social work environment.
2. Values: following are the values

Espoused: what members of an organization say they value. Enacted: reflected in the way individuals actually behave.

3. Assumptions are deeply held beliefs that guide behaviors and tell members of an organization how to perceive and think about the things.

Conflict awareness model. 5

when we say “management”, many different words might come to mind, some positive some negative

when we say “conflict”, most often the words that come to mind are all negative

no wonder managers perceive conflict to be a major problem at work.

if properly managed, conflict can actually be a positive opportunity in the work place

exploring the positive side of conflict begins with being aware of the different types of conflict you may encounter at work

most can be classified in four groups

1. Open conflict

Occurs when people who have different interests demonstrate it with antagonistic behaviors This conflict is very visible and has deep roots, sometimes over several generations.

Both the causes and the effects need to be addressed.

2. Latent conflict

When people have different interests, but do not respond with antagonistic behavior This conflict lives below the surface

It might need to be brought out into the open before it can be effectively addressed

3. False conflict

Occurs when people have common interests, but antagonistic behavior This has shallow roots

It may be due to misunderstanding of goals

Can be addressed by better communication and appreciation of each other’s opinions