ENG301 Final Term Quiz 3 July 2023 by Miss Mehwish

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Q1. The monthly statement ___________ the customer of outstanding bills. Options:

1. ignores
2. appeals
3. confuses
4. reminds

Correct option: d) reminds

Q2. Keeping the customer and building goodwill is one of the purposes of ________________. Options:

1. inquiry letters
2. collection letters
3. complaint letters
4. cover letters

Correct option: b) collection letters

Q3. The final letter in the collection series, when all efforts have failed, threatens to turn the matter over to a ________________.

1. Foreign agency
2. Collection agency
3. Security agency
4. Investigation agency

Correct option: b) Collection agency

Q4. One of the various reasons for refusing credit is lack of established credit. Options:

1. False
2. True

Correct option: b) True

Q5. An informal communication network or grapevine tends to be most active when employees believe the formal communication network is not providing the information they need. Options:

1. False
2. True

Correct option: b) True

Q6. Unsolicited letter is a ______________ of sales letters.

1. Kind
2. Way
3. Division
4. Discussion

Correct option: a) Kind

Q7. A collection letter should be written with the assumption that most of the people will ________. Options:

1. not pay
2. pay
3. ignore
4. delay

Correct option: a) not pay

Q8. In _________ your appeal for payment should not threaten to take the debtor to court unless you actually plan to.

1. Stage 3
2. Stage 4
3. Stage 2
4. Stage 1

Correct option: a) Stage 3

Q9. The ________ of a memorandum is usually printed.

1. Salutation
2. Body
3. Heading
4. Conclusion

Correct option: c) Heading