ENG301 Final Term Solved Mega File

ENG301 FINAL TERM SOLVED PAPERS MEGA FILE

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Q1. Even the salutation and the complementary close have no punctuation in: (1 marks)

1. Open punctuation
2. Standard punctuation
3. Close punctuation
4. Long punctuation

Correct answer: Open punctuation

Q2. What is CD-Rom database? (1 marks)

1. It is used to put information in a form that is easy to digest
2. It is used to play computer disk
3. It is a tool used during the high level meetings
4. It is a tool to download songs

Correct answer: It is used to put information in a form that is easy to digest

Q3. A message of congratulation or commendation is much like the message of: (1 marks)

1. Condolence
2. Appreciation
3. Refusal
4. Acceptance

Correct answer: Appreciation

Q4. A letter that completes a valid contract between a buyer and a seller is called: (1 marks)

1. An order letter
2. An acknowledgement letter page 84
3. An inquiry letter
4. A sales letter

Correct answer: An acknowledgement letter page 84

Q5. Unsolicited letters are written on ADIA plan which is --------- step approach. (1 marks)

five

1. two
2. four 161 page
3. one

Correct answer: four 161 page

Q6. ------------------ reports are usually short messages with natural, casual use of language. (1 marks)

1. Conference
2. Periodic
3. Informal page 124
4. Formal

Correct answer: Informal page 124

Q7. ------------is often used when sending information to a reader outside your organization. (1 marks)

1. Letter page 127
2. Memo
3. Minutes
4. Application

Correct answer: Letter page 127

Q8. For a good communicator, it is important to predict how the customer will respond and this aspect is called: (1 marks)

1. Perception
2. Perfection
3. Personality
4. Practice

Correct answer: Perception

: Perception: They are able to predict how you will receive their message

Q9. There are ---------------- negotiation strategies. (1 marks)

Two

1. Three