ENG301 Final Term Solved Subjective Lecture-wise

ENG301 FINAL TERM SOLVED SUBJECTIVE LEACTURE WISE

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Q)what is claim letter?

Claim letters are very important in any business. Writing claim letters are both a Science and an Art. There are obviously many different ways to write claim letters. Selecting the best words is very important in writing an effectiv e claim letter. With our business writing tool Treasures Dictionary you can easily find best words for enriching your writings and make your claim letter effective. Using our business writing tool advanced grammar and spelling check help you to eliminate grammar and spelling errors in your claim letters. Always remember claim letter is not the place to try out fancy fonts or experimental writing styles. As when writing claim letters make sure double check your claim letter for finding and correcting grammar and spelling mistakes. So remember to proofread your claim letter. Q)what is credit letter? Credit Letters: Writing Credit Letters: A Promise of future payment in cash OR KIND GIVEN IN EXCHANGE for goods or service is called credit. It is the instrument w hich enables manufacturers, producers, retailers and consumers to obtain goods at a time when they can be used or sold even if ready cash is not available. The major reason customers wish to establish credit is convenience. Customers can: ♣Buy now and pay later ♣Avoid carrying cash with them or writing cheques. ♣Exchange and buy goods on approval more easily. While writing credit letters: ♣Be careful as they are permanent record and protect in case of legal difficulties. Credit letter must be courteous,tactful and dignified. Letters concerning credit fall into these basic categories: ♣Letters requesting credit. ♣Letters extending credit. ♣Letters refusing credit.

Q)Define guarantee and warranty?

Guarantee refers to the post sale performance. It means that the manufacturer stands behind the product like a guarantor to a loan. It is a formal promise, like a contract, that if the performance is below par, the goods will be repaired or replaced or the money refunded. Warranty relates to the sale of goods and will say that it is of a particular standard. A warranty is a promise that refers to more tangible things, like parts of the product or machine. It promises that the motor in a juicer will function smoothly for a year or two. If it doesn't, the manufacturer will repair or replace the motor. Q) Define Buffer? Buffer means something that lessens or absorbs the shock of an impact. It is to use positive, pleasant statement rather than negative statement in the beginning of your message. It brings the readers in positive frame of mind and improves the acceptability of your message. Buffer statement does not mean to change the bad news into good news but to convey the bad news in a positive manner to get the desired response. Q) Explain Memorandum ? A memorandum is used inside the organizations for different purposes. For example, a memorandum circulated in different departments of an organization in order to inform the employees about new rules regarding punctuality of the staff. Memos are used in hard as well as soft form. In electronic(soft) form they are emailed to the recipient(s). It is advised to observe netiquette (Net/Email etiquette) while communicating electronically. The written record of the proceedings of a meeting is called the minutes of the meeting. Basically minutes of a meeting are the summarized discussions, recommendations or decision taken against particular agenda points.

Q)what do u ment by Collection Letter ?

Written notification of the pending amounts, meant to stimulate past-due customers to make a payment. Collection letters are sent usually one after another while maintaining a level of decorum, the letters tone and language become increasingly less patient with each successive letter, until at least some payment is received or with the final notice that account will be turned over to a collection agency. An effective letter of collection achieves its purpose without destroying the customers' goodwill that was painstakingly acquired over the years. You can see examples of collection letters in lesson: 25 of your handouts. For further study consult “The AMA Handbook of letters” uploaded on LMS in ‘downloads’ section. Five planning steps to write an effective business message:

1. Define the purpose of the message.
2. Analyze your audience –readers or listeners.
3. Choose the ideas to include.
4. Collect all the facts to back up these ideas.
5. Outline –organize –your message Q) What is Solicited Slaes Message?

Solicited sales messages are generally written in response to some specific inquiry. The main objective of such letters is to give a quick response to someone’s request for information. For example, if a candidate submits his/her resume (job application) in response to a job advertisement, it will be a solicited message. Q) What is Unsolicited Sales Message? Letters/messages that we write without any inquiry are called unsolicited sales messages. Companies write these letters to persuade the people to buy their products or services. Brochures and newsletters are examples of unsolicited sales letters. Q) Explain Informal Meeting? In general, informal meetings are not well planned in advance. No formal notification is circulated. Members are informed through informal means like a phone call, etc. There are no definite steps to be followed during such meetings. Such meetings are normally conducted to encourage a cooperative approach for solving problems. For example; the meeting of a factory manager with the president of a labour union in secret, can be termed as informal meeting.

Q) What is circular letter?

Letter used to communicate specific message to a large audience is known as circular letter. Memo is a kind of letter that contains specific information which applicable to someone directly and a circular is applicable to all working in an organization. A memo needs a reply whereas a circular may not need any reply because it contains law in force or any kind of additional information. Official circulars are issued generally from Head Office to its branches. Some interviews can be inside the organization for promotion. What strategy we should adopt for those interviews. For the in-house interviews held out for employees promotion, an employee should aim at proving himself eligible for the promotion. He should have a sound knowledge of the organization and of the required post. It is also important to understand the culture of the organization and hence respond accordingly. Q)what is "demo"? Demo: Demo is the short form of demonstration. During interview, the interviewee may be asked to show his skills in front of the panel. For example, if you are applying for the post of a teacher, you may be asked to teach some students in front of the panel. Q)What is the purpose of Memo or Memorandum? Purpose of Memo When you wish to write to someone within your own company, you will send a memorandum. Memos are used to communicate with other employees, may be located –whether in the same office, in the same building, or in a branch office many miles away.