ENG301 Midterm Past Papers 2010 by Faheem

Paper 1

ENG301- B

Q1. When the company thinks y

say or willing to cooperate,

1. Indirect approach
2. Direct approach
3. Neutral approach
4. Modern approach

Correct answer: Direct approach

Hanouts page 63 · Direct (Deductive) A · When you think that · have to say or willing · direct or deductive p

Q2. A contract of selling and pu

1. A credit letter
2. A collection letter
3. An order letter
4. A sales letter

Correct answer: An order letter

ENG301- Business Comm · Composed By Fahee · 16 MiD Term Solved · Faheem_saqib2003 yah · Faheem.saqib2003 gma · Spring 2010 · Business Communication (Sessio · ) - Please choose one

your audience will be interested in what , it usually opts for:

Approach · your audience will be intereste · g to cooperate with you, you ca · plan to organize your message. · ) - Please choose one

urchasing services is called:

munication · em Saqib · d Papers · At · on - 2)

you have to

ed in what you an use the

An order letter is a contract of selling and purchasing or services.

Q3. While sending the message, you are________________ (1 marks)

1. decoder
2. encoder
3. decoder and encoder
4. initiater

Correct answer: encoder

process of communication has six components: sender/encoder, message, medium,

Q4. The important and highly visible parts of nonverbal communication are: (1 marks)

1. Pamphlet, leaflets
2. Appearance, clothes
3. Letters and memos
4. Document, registry

Correct answer: Appearance, clothes

Appearance and cloth are important and highly visible parts of nonverbal communication

Q5. For a good communicator, it is important to predict how the customer will respond and this aspect is called: (1 marks)

1. Perception
2. Perfection
3. Personality
4. Practice

Correct answer: Perception

perceptions – touch, sight, hearing, smell, and taste are limited, and each person’s mental filter is unique.

Q6. Which one is individual cultural variable from the followings? (1 marks)

1. Politics
2. Decision Making
3. Social Norms
4. Language

Correct answer: Decision Making

Another factor that is important for a businessman to achieve the desired objectives is decision making. Here again ability to communicate both orally and in writing helps you make the most of yourself and your organization

Q7. Which one is not the component of communication process from the followings? (1 marks)

1. Sender/encoder,
2. Message, medium,
3. Receiver/decoder, feedbacks.
4. Audio-visual and technological

Correct answer: Audio-visual and technological

Q8. It contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions. A message brings desired result. It does a better job of building goodwill. (1 marks)

Match this statement with one of the following principles of communication:

1. Conciseness
2. Courtesy
3. Consideration
4. Completeness

Correct answer: Completeness

Completeness

• A business message is complete when it contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions. Because of their difference, the receiver needs to be sure that he has included all relevant information. Completeness is closely related to clarity.

Q9. Which one of the suggestions is not the part of replies to inquiries? (1 marks)

1. Give the Exact Information Requested
2. Express Appreciation for the Inquiry
3. Sell Your Organization or Product
4. End with a Negative Closing

Correct answer: End with a Negative Closing

Give the Exact Information Requested Express Appreciation for the Inquiry Sell Your Organization or Product End with a positive Closing

Q10. ____________ is a printed paper with the name and address of a person or an organization. (1 marks)

1. Letterhead
2. Letter pad
3. Leaflet
4. Document

Correct answer: Letterhead