- Type
- Quiz
- Course
- MCM301 Communication skills
- Size
- PDF 738 KB
- Updated
- 23 Oct 2026
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Text from pages 1, 2, 3 of 22. Download the file for all 22 pages.
Journals Magazines Newspapers
Note-cards
- verbal communication one’s physical appearance affects the______________.
Message
Channel Sender Status
Q3. What is involved in communication process?
Idea-encoding-channel-decoding-feedback Idea-informationchannelreceiver Information-channel-receiver
Outside the person Not personal Impersonal
Q5. In USA, maintaining eye contact while talking with elders show confidence, in Pakistan, it shows disrespect. What does this example depict?
The interpretation of body language is universal.
The interpretation of body language is not universal.
The interpretation of body language is same worldwide. The interpretation of body language is global.
Q6. Which of the following process is the automatic psychological process of receiving aural stimuli?
Listening
Hearing
Filtering
Speaking
7. Types of media used to direct information upward are:
Reports, interoffice memos and supervisor subordinate conferences
Newspapers, books and interoffice memos
Q8. Which one of the following defines interpersonal communication as communication that occurs between people who have known each other for some time?
Developmental view
Contextual view
Relative view
Virtual view
Q9. What does frequent eye contact show?
Tension
Liking
Rejection Boredom
- Poor retention either on the part of the sender or on the part of the receiver can create problems or lead to______________.
Misunderstanding
Hatred Understanding Generousity
Q11. Which type of communication it would be when subordinates update their superiors by telling them about problems at the workplace?
Upward
Horizontal Downward Group
12. Probing is:
Attempting to explain what the sender's statement means. Attempting to gain additional information, continue the discussion, or clarify a point. Attempting to discover completely what the sender means. Making a judgment about the worth of sender's statement.
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