MGT211 Final Term Quiz 3 File 4 July 2023 by Miss Mehwish

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Q1. Question: Interloop Ltd manufactures socks for foreign customers; customers always appreciate that we never find any defect in the product and organizational process. It is called: Options:

1. Finishing products
2. Trustworthy organization
3. Customer relationship management
4. Zero defect level

Correct option: d) Zero defect level

Q2. Question: An unpaid form of promotion through mass media is called: Options:

1. Public relation
2. Personal selling
3. Sales promotion
4. Publicity

Correct option: d) Publicity

Q3. Question: Flow of communication from bottom to top is called:

1. External communication
2. Downward communication
3. Upward communication
4. Horizontal communication

Correct option: c) Upward communication

Q4. Question: Cost incurred for managing the problems faced in selling the product in the market is called:

1. Internal failure cost
2. Appraisal cost
3. External failure cost
4. Prevention cost

Correct option: c) External failure cost

Q5. Question: At the time of midnight, Amir visits 2KM away hospital photocopy shop due to unavailability of the facility in University. It is called:

1. Place utility
2. Form utility
3. Time utility
4. Ownership utility

Correct option: c) Time utility

Q6. Question: Which of the following activities is not a direct responsibility of operations management?

1. Determining the exact mix of products and services that customers will want
2. Designing the operation's products, services, and processes
3. Developing an operations strategy for the operation
4. Planning and controlling the operation

Correct option: a) Determining the exact mix of products and services that customers will want

Q7. Question: The major disadvantage of advertising on television is:

1. Local market focus
2. Long life span
3. Its inability to target specific audiences
4. High cost

Correct option: c) Its inability to target specific audiences

Q8. Question: ABC College wants to advertise on TV; their major focus will be on: Options:

1. Urban areas
2. Educated class
3. Business class
4. Rural areas