MGT502 565 Solved MCQs

MGT502 Important 565 MCQ’s

100% Sure Solved

Q1. Which of the following is not one of the nine basic abilities involved in the performance of

physical tasks?

1. stamina
2. dynamic flexibility
3. speed
4. body coordination

Correct answer: speed

E) trunk strength

Q2. Which of the following generalizations about organizational structures and employee performance and satisfaction is most accurate?

1. There is fairly strong evidence linking decentralization and job satisfaction.
2. No evidence supports a relationship between span of control and employee performance.
3. The evidence generally indicates that work specialization contributes to lower employee

Correct answer: No evidence supports a relationship between span of control and employee performance.

productivity. D) Employees dislike routine work that makes minimal intellectual demands. E) Large spans of control provide more distant supervision, thereby increasing employee productivity.

Q3. One of the questions you tell the trainees to ask is, “To what degree are tasks subdivided into

separate jobs?” This question addresses the issue of . A) formalization

B) work specialization

C) span of control D) chain of command

Q4. .... is addressed by asking the question “On what basis are jobs grouped together?”

1. Departmentalization
2. Work specialization
3. Centralization and decentralization
4. Formalization

Correct answer: Departmentalization

Q5. Your trainees are given a case study concerning a local manufacturing firm called Acme Products. In assessing Acme’s organizational structure, your trainees notice that all of the company’s decisions are made by top management, with little or no input from lower-level

personnel. The trainees most likely identify Acme as a(n) organization.

A) decentralized B) highly formalized C) aggressively managed

D) highly centralized

E) informally structured

Q6. The Acme Products case study notes that the senior management at Acme is concerned because the company takes so long to bring new products to market. Which of the following approaches would your trainees identify as most likely to help resolve this problem?

1. reduction of cross-functional work teams
2. decentralization of the decision-making process
3. decreased work specialization
4. decreased formalization of policies and procedures

Correct answer: decreased work specialization

E) reduced diversity within the company’s work force

Q7. You instruct the trainees to ask about the degree of rules and regulations that direct employees

and managers. You want to help them understand the .... A) chain of command

B) degree of formalization

C) span of control D) degree of departmentalization E) idea of matrix restructuring

Q8. You have divided the jobs performed by your department through work specialization and are now trying to decide how to best group these jobs to improve efficiency and customer service. You are considering whether to group activities by

function, product, process, geography, or customer.

You have decided that since you are a novice at departmentalization, you will go with the most popular method. You will probably choose....

A) function

B) product C) process D) customer E) matrix

Q9. Your company decides to establish southern, Midwestern, western, and eastern zones of operation. Based on this expansion, you decide to implement ...departmentalization.

1. area
2. customer
3. geography
4. regional

Correct answer: geography

E) matrix

Q10. Your products fall into several categories with very different production methods for each category. Because of this, you might consider departmentalizing by .

1. implementation
2. method
3. production
4. process

Correct answer: process

E) matrix

Q11. You discover that your market is clearly divided between very different types of clients, with different support needs. To respond to this market diversity, you will probably choose to departmentalize by ....

1. requirements
2. clients
3. support
4. customer

Correct answer: customer

E) matrix