MGT502 Glossary

 Ability

Stable characteristic responsible for a person's maximum physical or mental performance

 Adaptive perspective

Assumes that adaptive cultures enhance a firm's financial performance

 Affective component

The feelings or emotions one has about an object or situation

 Aggressive style

Expressive and self enhancing, but takes unfair advantage of others

 Assertive style

Expressive and self enhancing, but does not take advantage of others

 Attention

Being consciously aware of something or someone

 Attitude

Learned predisposition toward a given object

 Attribution

The Process through which individuals attempt to determine the causes of others behavior

 Behavior function

Behavior is a function of both the Person and the Environment. B = f (P/E)

 Behavioral component

How one intends to act or behave toward someone or something

 Causal attributions · MGT502 · Glossary

Suspected or inferred causes of behavior

 Change and acquisition

Requires employees to master tasks and roles and to adjust to work group values and norms

 Coalition

Temporary groupings of people who actively pursue a single issue

 Coercive power

Obtaining compliance through threatened or actual punishment

 Cognitions

A person's knowledge, opinions, or beliefs

 Cognitive categories

Mental depositories for storing information

 Cognitive component

The beliefs or ideas one has about an object or situation.

 Cognitive dissonance

Psychological discomfort experienced when attitudes and behavior are inconsistent

 Cohesiveness

A sense of "wane" helps group stick together

 Collectivist culture

Personal goals less important than community goals and interests

 Communication

Interpersonal exchange of information and understanding

 Communication competence

Ability to effectively use communication behaviors in a given context

 Conflict

One party perceives its interests are being opposed or set back by another party

 Conflict triangle

Conflicting parties involve a third person rather than dealing directly with each other.

 Consideration

Creating mutual respect and trust with followers

 Content theories of motivation

Identify internal factors influencing motivation

 Contingency approach

Using management tools and techniques in a situational appropriate manner; avoiding the one bestway mentality

 Contingency factors

Variables that influence the appropriateness of a leadership style

 Cross-cultural management

Understanding and teaching behavioral patterns in different cultures

 Cross-cultural training

Structured experiences to help people adjust to a new culture/country

 Cross-functionalism

Team made up of technical specialists from different areas

 Cultural intelligence

The ability to interpret ambiguous cross-cultural situations accurately

 Culture

Beliefs and values about how a community of people should and do act

 Culture shock

Anxiety and doubt caused by an overload of new expectations and cues

 Delegation

Granting decision making authority to people at lower levels

 Devil's advocacy

Assigning someone the role of critic

 Dialectic method

Fostering a debate of opposing viewpoints to better understand an issue

 Dysfunctional conflict

Threatens organization's interests